Job Details | Coordinator-Finance

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Verizon Wireless

Location: SchaumburgIL 60159 Document ID: A8375-03S2 Posted on: 2014-09-2509/25/2014 Job Type: Regular

Job Schedule:Full-time
2014-10-25
 

Coordinator-Finance



For problem-solvers and the analytically inclined: Help a world-leader in technology invest strategically, allocate wisely and drive shareholder value. Formulate groundbreaking processes, provide in-depth analysis and expertly manage Verizons assets.

Responsibilities

This role is responsible for providing support to internal and external customers through ECPD build and maintenance process for VES, National, Major, and SMB Accounts. This includes support of the BGCO and partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required. The focus is to complete all requests sent through Workflow Manager with accuracy and in a timely manner; ensuring commitment times to our customers are maintained. This role will:


  • Review, calculate and apply other charges and credits in support of contractual pricing and/or equipment offers, special offers or promotions and other system, sales and customer related issues that may require an OCC
  • Build and maintain customer's contract information for VES, national, major and small business customers and ensure customer's contract terms are provisioned in ECPD
  • Research complex processes, system and/or customer issues to analyze business situations and provide recommendations; incorporating both customer and compliance point of view.
  • Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks
  • Review, research and take action in response to customer inquires related to employer discount program; which includes resolving automation errors, escalation support and auditing functions.
  • Complete various transactions utilize systems such as EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource.
  • Review incoming documents to ensure compliance to documented process and requirements prior to completion.
  • Educate internal and external customers on company guidelines and procedures; giving guidance and direction on completing request timely and efficiently.
  • Contact customers via email and/or outbound call to obtain information or advise status of order/correspondence.
  • Interface with BGCO, Sales. Information Systems, Marketing, Legal and other departments to ensure compliance with process/procedures.

Proactively identify trends and make recommendations to streamline processes and procedures.

Qualifications

  • Knowledge/experience in a high volume, production environment
  • Minimum of two years customer support experience required, B2B experience preferred
  • Multiple systems knowledge a plus ( ECPD, ACSS, WFM,)
  • Must be well organized, detail oriented and able to complete repetitive tasks accurately
  • Must demonstrate strong, independent decision making skills based on documented guidelines and procedures
  • Demonstrated ability to read, comprehend and adapt to process and procedural changes with ease
  • Strong written and verbal communication skills
  • Able to work independently in a fast paced, rapidly changing environment, with limited oversight
  • Demonstrated flexibility to business changes that may impact your core responsibilities.
  • Strong mathematical and statistical skills preferred
  • Microsoft Office products (MS Excel, MS Word and MS PowerPoint preferred
  • Bachelor degree preferred or other proven work experience
  • Hours of operation, Monday - Friday 7:00am-9:00pm, subject to change based on business needs.



Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.


     
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