Responsibilities

The B2B Coordinator supports the B2B Sales Channel by assisting with requests sent from both Sales as well as Business Customers. To help drive key metrics surrounding growth, profitability, and the customer experience the coordinator will be responsible for the following:

• Responds to requests from the field sales staff for information such as, but not limited to, price plan analysis requests, account inquiries, billing questions or concerns, OCC inquiries, general customer service, problem solving, and follow-up on customer service issues.
• Develop and coordinate customer trainings, education, and support regarding wireless solutions through webinars, on-site meetings, and deployments. Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings.
• Work with team to help drive down cost control metrics including discounting and return rates. Must be able to work with spreadsheets to analyze data, interpret trends, and advise of actions to be taken.

Qualifications



Bachelor's Degree or equivalent work experience preferred.
Experience in sales or customer service with business accounts required.
Strong Technical knowledge of VZW products & services.
Familiarity with billing systems and order entry systems a plus.
The ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision.
Excellent interpersonal, written and oral communication skills.
Effective use of PC including Microsoft Office required.

• Proficiency in Excel
• SQL Knowledge
• Works independently
• Understands B2B metrics and verbiage
• Multi-tasker : Can handle multiple projects/tasks at one time.
• Organized : Be able to track, document your progress.
• Willing to work longer hours if needed to meet deadlines
• Self starter : Have the initiative to dig in and be willing to analyze what is needed to get the job done.
• Detail oriented : In this position, you need to review data for reasonableness and accuracy before you send it out. You can't assume that because you did something a certain way, that it is always correct. You have to be very cognizant that details are important.
• Excellent communication skills : It is necessary to be able to explain where data came from, what criteria was used and why.
• Eagerness to learn : Systems/Metrics and requests change every day.
• Efficient in creating presentations, charts and graphs for reporting needs.

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.