The Customer Service Representative provides superb and attentive attention to all customer orders and interactions. The ability to multi-task is essential for this role, along with experience reading manufacturing prints.

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers into companies. These employers are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is free for job seekers. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. As you move through the hiring process, Skills is your advocate with the hiring company.

Hiring Company: Confidential Hiring Company

Confidential - Due to privacy regulations, this Fortune 500 top Chicagoland employer cannot provide corporate details at this stage of the hiring process. Full employer details will be provided upon your interview with Skills for Chicagoland's Future.

Position Description:

As a Temporary Part-Time Customer Service Representative, you are a main point of contact for our customers. In this role, you will be receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries. The position requires strong computer skills and communication skills. Previous customer service in a high volume customer-oriented industry strongly preferred. Ability to work rotating shifts (including third shift) required. To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position. The Customer Care Center is located in Oakbrook Terrace, IL and is based on a 24/7 operation. This position will require rotating shifts (including third shift) and rotating days off, with schedules changing based on business need. There is a probationary period in which includes a strict attendance and tardiness policy. This position also requires participation in the local union and payment of union dues. Candidates only apply that can adhere to working the required schedule as described above.

Requirements:

• Bi-lingual in English/Spanish

• Two years of customer service experience (preferably in a call center environment)

• High School Diploma or GED Equivalent Bachelor's Degree Preferred

• Successful completion of our customer service pre-employment exam

• Must be willing to work some weekends

• Must be willing to work some holidays

Location

Oakbrook Terrace, IL - A vehicle is required to reach the office location. It is not accessible by public transportation in the area.

Schedule

• The Customer Care Center is located in Oakbrook Terrace, IL and is based on a 24/7 operation.
• This position will require rotating shifts (including third shift) and rotating days off, with schedules changing based on business need (including weekends and holidays)

Compensation

$31.24 /hr