MANAGER, CORPORATE ANALYTICS
Mt. Prospect, IL

Cummins Allison is a global leader in providing innovative banknote and coin processing solutions for the financial, gaming, retail, vending and government markets. Our privately-held company has along history of leadership in technology and product innovation as well as a tradition of excellence recognized by a variety of leading organizations:

•Top of Crain's Eureka Index for patent quality
•One of ten winners of the Chicago Innovation Awards (we are based in Chicago)
•BankNews' Innovative Solutions Award

We are looking for an analytics professional who will manage a small team responsible for providing and advancing analytical capabilities throughout the organization. The ideal candidate has expertise in seeing solutions in sprawling data sets and the business acumen to convert insights into strategic opportunities.

The Manager of Corporate Analytics works closely with senior leadership across marketing, sales, product, and IT to support and implement high-quality, data-driven decisions. The individual ensures data accuracy and consistent reporting by designing and creating optimal processes and procedures.

The individual also utilizes advanced data modeling, predictive modeling and other analytic techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes.

Top candidates will be able to apply their extensive knowledge of data analysis to solve real-world problems and identify opportunities for improvement across multiple projects, teams and business units. This position reports to the Senior Vice President of Marketing and Strategic Planning

Responsibilities:

• Provide onsite and remote technical support for CA field service personnel.
• Travel to CA Branch offices and Customer locations to provide installation and training support.
• Plan and organize activities to support installation and training of CA products.
• Participate in learning new products and developing training programs to support field service operations.
• Develop service related bulletins to be approved by supervisor and published on company intranet.
• Implement and manage field tests on new products and parts.  Provide feedback to Manufacturing and Engineering groups on status and results of field tests.
•  Assist with projects assigned to department in support of company field service operations.
• All other duties as required.

 

Qualifications:

• Associates or Bachelors Degree in a technical field, or equivalent work experience. 
• 5+ years experience of increasing responsibility in technical service support and equipment installation.
• Required to travel to CA Branch Offices and customer locations as frequently as three times per month or as needed. 
• Must possess a valid driver’s license and clean driving record.
• Extensive experience in electro-mechanical troubleshooting and repairs.
• Knowledge of computer systems, networks and connectivity solutions.
• Capable of providing remote technical support for field service technicians.
• Proficiency in Microsoft Office products, Word, Excel and Power Point.
• Excellent verbal and written communication skills and the ability to write or speak about complicated issues in a manner that will be understood by all.
• Strong Attention to details with the abilityto proof their own work and make certain that important details are entered and tracked properly.
• Capable of learning existing and new systems used to report and track status for departmental projects.
• Personable, approachable and able to work easily with others at all levels.
• Maintains good communication with immediate supervisor, reporting status of assigned tasks and objectives.
• Good collaboration skills in order to effectively communicate with interrelated departments such as Sales, Engineering and Product Management. 
• Ability to effectively communicate directly with customers and vendors in a professional manner.
• Ability to work proactively as a team player.
• Exceptionally well organized and able to prioritize work.
• Ability to manage a detailed plan (schedule) to execute successful installations of equipment at customer locations.
• Ability to commit to and meetassigned objectives and goals.
• Ability to multi-task and work on more than one project at a time.
• Able to lift, carry or move equipment, tools and parts up to 50 pounds and over 50 pounds with assistance. 
• Job requires kneeling, bending, twisting, lifting and squatting while servicing equipment. 
• Use of tools while servicing equipment requires hand and wrist dexterity. 
• Phone or desk work about 50% of the time doing computer work, providing phone support, and drafting support documentation. 
• Ability to stand for long periods of time while training and servicing equipment.

Here is what we offer in terms of Compensation/Benefits/Company Culture:

•Culture is family oriented with focus on work life balance
•Competitive Salary
•11 Holidays, and Competitive Vacation and Sick Time Off
•Blue Cross Blue Shield Health Insurance with a choice of PPO or a High Deductible Plan w/HSA
•Dental insurance with MetLife
•VSP Vision Plan
•Flexible Spending Plans
•Life and Disability Insurance
•401k plan with generous company match and additional company contributions
•Tuition assistance plan and multiple training options
•After work social clubs such as bowling, golf and Toastmasters

Please apply at the link below 

https://ats.navicus.com/Careers/JobPosting.aspx?CompanyID=cumminsallison&Website=Careers&RequisitionID=1227&Source=Company%20Website&CurrentCompany=1&GUID=66ea35e8-e429-44c6-8717-9ce90b33d595

An Equal Opportunity Employer/ Disabled / Veteran