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Cummins-Allison
Location: Mount Prospect, IL 60056 Document ID: AB033-0FAW Posted on: 2017-01-2601/26/2017 Job Type: RegularJob Schedule:Full-time
Minimum Education: Bachelors2017-02-25
IT Support Specialist
IT Support Specialist
With our corporate headquarters conveniently located in northwest suburban Mount Prospect, Cummins-Allison is a global leader in providing innovative banknote and coin processing solutions for the financial, gaming, retail, vending and government markets. Our privately-held company has a long history of leadership in technology and product innovation as well as a tradition of excellence recognized by a variety of leading organizations:
•Top of Crain's Eureka Index for patent quality
•One of ten winners of the Chicago Innovation Awards
•BankNews' Innovative Solutions Award
Currently we have an opportunity for an IT Support Specialist in our information technology organization. This position is responsible for IT help-desk technical & operational tasks as they relate to procurement, configuration, deployment, support, issues resolution and training for hardware and software. This could include but not limited to desk-top computers, laptops, tablets, cell phones, printers/copiers.
Reporting to the Manager, IT Operations and Security, this position will have the following responsibilities:
•Troubleshoot and resolve IT service issues as they relate to PC’s, laptops, tablets, windows operating systems and basic network related issues.
•Serve as first level and second level support for home office and branch offices.
•Manage the requests in help-desk solution (tracking system)in a timely manner.
•Research and procure PC equipment and related peripherals.
•Create procedures and guidelines as required.
•Train other technical support staff on solving common systems related problems.
•Leverage optimization techniques and suggest counter-measures for recurring problems as they relate to technical help-desk issues.
Qualifications:
•Bachelors or Associate degree in Computer Science or a related field 3+ years of handling IT Help-desk technical issues.
•Ability to select right equipment per user needs
•Ability to troubleshoot issues as they relate to hardware/operating systems, software and network and mobile devices.
Demonstrated experience with the following:
•MS Office products, MS Excel and MS Word components, installation and configuration, Macro configuration and operation, Pivot tables creation, a plus Systems Microsoft Windows Workstations, Server ( 2003 – 2016 )
•Windows Installation, setup and navigation
•Microsoft installer (components and features)
•Microsoft command shell (PowerShell Scripting, a plus )
•Microsoft .NET service •Microsoft Active Directory membership and role based permissions
•Web Browser plugins, security and compatibility settings. ( IE, Firefox, Chrome, etc. ) Epicor’s Manage 2000 ERP, a plus Linux, a plus Databases MS SQL database roles and permissions. ODBC connection setup and configuration. Unidata, a plus VPN Client software configuration and troubleshooting (F5, Palo Alto)
Soft Skills desired:
•Good attitude and willingness to put in additional time as required.
•Ability to manage own time and determine timing requirements for tasks or projects.
•Ability to work independently as well as work as a proactive team player.
•Good oral and written communication skills.
We provide excellent salary and benefits including full health, life and dental insurance, a 401k plan and tuition assistance.
Equal opportunity employer. Minority/Female/Disability/Veteran