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AMITA Health

Location: LisleIL 60532 Document ID: AD163-1KPA Posted on: 2019-08-1408/14/2019 Job Type: Regular

Job Schedule:Full-time
2019-09-13
 

Quality Auditor - Contact Center

We Are Hiring

Auditor-Quality - Pt Access Contact Center 001 - Full-Time,Day - Navistar - Lisle,IL

Why Join AMITA?

AMITA Health (www.AMITAhealth.org) is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL and St. Louis, MO based Ascension.

AMITA Health is the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care. The health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and serves over 4.3 million residents in the greater Chicagoland area.

What You Will Do

As an Associate with AMITA Health, you will have the opportunity to

A specialist's primary responsibility is to audit calls and other consumer interactions to ensure that the contact center representatives are meeting performance, quality, safety, and consumer experience expectations

Responsibilities:
  • Reviews and documents departmental work in order to ensure quality policies and procedures are met.
  • Analyzes and prepares quality reports for management that identify trends and areas of development including action plans.
  • Contributes to process improvement efforts to advance the design of quality performance, systems, training tools and processes.
  • Participates in review of customer service delivery metrics with staff.

What You Will Need

Education:
  • Diploma
    • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required

Work Experience:
  • 3 years of experience in quality and process improvement initiatives preferred.
  • High attention to detail and effective communication skills.
  • Meet productivity goals, performing a required number of audits per week.

Equal Employment Opportunity

AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
 
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