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AMITA HealthLocation: Lisle, IL 60532 Document ID: AC326-21JU Posted on: 2018-08-3108/31/2018 Job Type: Regular
Lead Call Center Representative
Title: Lead Rep-Call Center
City, State: Lisle,IL
Department: Call Center 001
Additional Job Details: Full-Time,Day, 40 hours,Weekly
AMITA Health (www.AMITAhealth.org) is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL and St. Louis, MO based Ascension.
With the addition of Presence Health, AMITA Health is now the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care. The newly combined health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and now serves over 4.3 million residents in the greater Chicagoland area.
Leads assigned staff in performing activities or tasks relating to the call center.
- Leads or coordinates shift operations of assigned activities, resources, and/or associates.
- Serves as a technical or functional resource and performs similar duties with staff.
- Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures.
- Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance.
- Handles escalated calls using defined protocols and independent judgement to escalate more complex issues to the appropriate resource in order to rapidly resolve customer issues.
- High school diploma or GED required
- 1 year of experience required.
- Contact Center hours M-F 7am-7pm; Sat 7am-3:30pm. Must be able to work variable schedule(s) and overtime as necessary.
How To Apply
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Equal Employment Opportunity
AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.