Job Details | Call Center Supervisor - Chicago

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AMITA Health

Location: LisleIL 60532 Document ID: AD142-1IDR Posted on: 2019-08-1308/13/2019 Job Type: Regular

Job Schedule:Full-time
2019-09-12
 

Call Center Supervisor - Chicago

We Are Hiring

Spv-Call Center - Central Scheduling 001 - Full-Time,Day - Chicago, IL

Why Join AMITA?

AMITA Health (www.AMITAhealth.org) is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL and St. Louis, MO based Ascension.

AMITA Health is the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care. The health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and serves over 4.3 million residents in the greater Chicagoland area.

What You Will Do

As an Associate with AMITA Health, you will have the opportunity to
Supervises the daily activities of the call center staff in assigned areas.
Responsibilities:
  • Provides leadership, orientation, training, coaching, and mentoring to departmental staff. Assists with performance evaluations and disciplinary actions.
  • Determines, coordinates and supervises daily staffing assignments and staffing levels.
  • Ensures staff compliance with departmental and organizational policies, procedures and protocols.
  • Participates in multidisciplinary meetings, committees, and projects addressing issues related to educational initiatives, conflict resolution, cost containment issues, implementation of new services/systems, and performance measures.
  • Works collaboratively with leadership to meet and exceed call center performance standards.

What You Will Need

Education:
  • Diploma
    • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required

Work Experience:
  • 1 year of experience required. 4 years of experience preferred. 2 years of leadership or management experience preferred.
  • *Please note: This position will be located in Chicago, IL*

Equal Employment Opportunity

AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
     
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