Customer Care Representative

compensation: $15 per hour
employment type: full-time

Peapod started 26 years ago and we are still growing faster than ever! We are looking for people to grow with us. We need hardworking individuals to join us that strive to make things better and work each day to make a difference in the lives of our customers and each other. Will you join our team? We are looking for Full-time Customer Service Representatives and are offering a competitive starting rate and benefits package. 
 

• Daily problem resolution via inbound and outbound calls in our busy call center.
• Activities include but are not limited to providing credits, coupons and/or alternate forms of compensation for missing, wrong or poor quality items, late deliveries, marketing materials and overcharges.
• Capture details and communicate issues accurately to management and field operations.
• Problem solve Customer concerns that require timely resolution.
• Work within department handle time goals.
• Potential email and chat support.
• Additional duties as required/needed by the department based on the current departmental and operational goals.
• Cross train on interdepartmental duties (i.e. processing coupons) when opportunity permits.
• High school diploma or equivalent.
• One year Customer Service experience preferred.
• Proficient computer use with multiple applications.
• Attention to detail, professional writing skills and exemplary customer service soft skills.
• Capable of multitasking.
• Representatives need to be able to identify, problem solve and manage details across all markets. Ability to work efficiently in a fast paced environment.

Compensation, Hours and Benefits:
Many opportunities for growth; We love to promote from within! 

2nd shift openings available 

Full-Time benefits include health care, prescription drug coverage, dental, vision, pet insurance, flexible spending account, dependent care flexible spending account, life insurance/AD&D, supplemental life insurance, 401K with company match, short/long term disability, employee assistance program, employee discount on Peapod orders, direct deposit, vacation, credit union, paid holidays, sick days, personal holidays, funeral leave, jury duty leave and much much more! 

FOR IMMEDIATE CONSIDERATION, CLICK HERE TO APPLY