Central Grocers, Inc. is a cooperative that was incorporated in 1917. The company provides distribution of groceries and related products for its member stores and supermarkets. Located in Joliet, Central Grocers implemented state of the art technology to streamline efficiencies, passing down these costs savings to its member stores and supermarkets. Central Grocers is top in its field setting high standards of efficiency, productivity, technological innovation, and environmental awareness. To support our ever-growing operation, we are currently hiring for the following position in Joliet, IL:

 

Bilingual Customer Service Representative, Part-time
Mon-Fri, Up to 28 hours/week

The Bilingual Customer Service Representative is responsible for providing top quality service to our member by contacting them for a variety of needs.

Essential Duties and Responsibilities:

 

• Bilingual English/Spanish necessary
• Place timely and courteous calls to member store and speak with department managers to obtain their orders.
• Write credits and produce reports as required for the efficient operation of the department.
• Capture data as required.
• Resolves customer issues or escalates difficult issues to management as appropriate.
• Other duties as assigned.

Requirements include:

 

 

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Able to work with minimum supervision
• Should be customer service driven
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Able to multi-task
• Professional appearance

Education and Experience Required:

 

 

• High School Diploma or GED
• 0-2 year of relevant experience and/or training, or equivalent combination of education and experience.
• Possession of strong organizational and data entry skills.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Able to work collectively with team associates.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.

 

Qualified candidates are invited to apply online at: www.central-grocers.com

No phone calls please.

We are proud to be an Equal Opportunity Employer.