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First American Bank
Location: Elk Grove Village, IL 60007 Document ID: A6224-018N Posted on: 2012-06-0706/07/2012 Job Type: RegularJob Schedule:Full-time
2012-07-07
Training and Development Specialist - Addison
| Job Description: | Summary: The individual in this position will be responsible for the training and development of employees of all levels of the organization. FAB training programs emphasize consistency, accuracy and excellent service to all FAB customers. Upon completion of training, trainees' should have the ability to provide consistent customer service that supports First American Bank policies and procedures. Responsibilities: Deliver effective training programs and materials to efficiently and comprehensively train both new and existing First American Bank employees. Facilitate the "movement" of trainee’s (and Leadership Trainee’s) through required training and any necessary rotations. Assist recruiters in the screening and hiring of Leadership Trainees when applicable. Educate trainees' on bank polices, procedures and personal skills using both instructional classroom training and hands-on instruction. Monitor employee progress through each training program by administering written and practical exams and providing performance reports to managers regarding trainees' performance. Provide support to trainees' after training programs have been conducted to ensure comprehension and to provide follow-up training as necessary. Assist in the development, revision and implementation of training materials as needed. Respond professionally to routine inquiries from employees, managers, and executives within First American Bank. Maintain the highest professional level of confidentiality in handling employee information. Keep current on bank policies, products and procedural changes. Qualifications: First American Bank Leadership Training graduate a plus. This position requires one to three years of banking experience and/or 3-5 years experience in training and development. Supervisory/management experiences also a plus. We value the experience an internal candidate could bring to this position. We encourage any current FAB employee to apply. If you have questions regarding your level of experience please feel free to contact the Training and Development Manager. Excellent interpersonal and communication skills with a strong confidence level speaking to large or small groups is essential to this position; strong oral and written communication skills, demonstrated coaching and leadership ability, initiative, sales development skills, organizational awareness and a proactive customer service approach. Candidate must be professional, comfortable speaking with all levels of management, and prepared to provide candid feedback to managers regarding trainees' progress. The qualified candidate must have a thorough understanding/exposure to various computer applications, including but not limited to: Microsoft Word, Excel, Powerpoint, Lotus Notes and banking software. Travel between branches, as well as additional work hours or occasional Saturdays as necessary may be required. Typical schedule is Monday through Friday, 8:00am to 5:00pm. What we offer: Because our associates are our most valuable resource, we recognize their contributions through competitive pay and complete benefits. First American Bank is an Equal Opportunity Employer |
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