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First American BankDocument ID: A6144-01IO Posted on: 04/12/2012 Job Type: Regular
Personal Banker - South Elgin
|Job Description:||This is an hourly (non-exempt), more experienced position within the Personal Banking department. This position requires strong communication skills to assist customers in choosing the right deposit and loan products offered by First American Bank. Individual will be knowledgeable of the more complex products such as IRAs, HSAs, Trusts and commercial accounts. Individuals will perform all daily functions relatively independently, along with other special projects. A high level of customer service and sales aptitude are required both in person and over the telephone. This individual will participate in more specialized customer service telephone queues and tasks. Meets or exceeds assigned goals.|
Strong customer service skills to provide FAB’s high standard of service. Educate new and existing customers about the features and benefits of FAB personal banking products.Will be responsible for taking loan applications and closing loans.Assist customers in selecting the products and services that best meet their needs and goals. Cross sell other bank products to new/existing customers in person or on the telephone. Perform all daily personal banking tasks, including but not limited to: opening accounts including business account, IRAs and HSAs, closing accounts; account maintenance; ordering of checks. Issue ATM cards and instruct customers on proper use. Will participate in customer service and product based specialized queues. Assist in customer-issue resolution in person or on the telephone. This includes performing research, reviewing transactions, and redirecting customers to appropriate resources when necessary. Participate in the staffing of the Teller department. Make sound decisions within check cashing authority and transaction approval authority. Handle customer questions and issues, problem solving and fee reversal requests; make sound authorization approvals. Resolves customer issues with tact and diplomacy.
Will actively participate in serving, growing and retaining the branch customer portfolio. Concentrates on increasing customer satisfaction. Assist in branch sales initiatives, including, but not limited to: identifying customers for other products, such as investments and loans, and referring them to such; participation in calling programs to new/existing customers; preparation of mailers to new/existing customers. Participate in telemarketing and working of onsite trade shows and other sales related events. May participate in local community events to increase branch awareness.
Audit / Control
Perform opening/closing procedures of the branch. This includes possession of keys as well as combinations to various vaults. Adhere to all written policies and procedures. This includes policies of both the teller and personal banking departments. Will have Independent Review responsibilities on new accounts.
High School degree or equivalent. College degree in business or related field a plus. One to 3 years of personal banking or customer service experience preferred. Previous Teller experience a plus. Good figure aptitude and previous experience with any online banking systems preferred. Good communication skills that allows individual to effectively interact with both customers and co-workers. Word processing, spreadsheets and a working knowledge of all software systems used in a branch. Assist other branches in close proximity when staffing levels necessitate.Travel to meetings, training and seminars as scheduled.
This position requires the individual to take loan applications and close loans. This position may require the employee to register with the Nationwide Mortgage Licensing System & Registry (NMLS) in order to comply with the federal Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act). Registration may consist of submission of personal information such as home address, social security number, gender, date and place of birth, employment history, among other things. Registration also requires employees to submit fingerprints and submit to a criminal background check. Renewal of the registration requirements may be required periodically throughout the term of the employment.
We are open for business 6 days each week, Monday through Saturday. Scheduling may vary. The candidate must be available to work all hours of branch operation.
What we offer:
Because our associates are our most valuable resource, we recognize their contributions through competitive pay and complete benefits.
First American Bank is an Equal Opportunity Employer
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