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First American BankDocument ID: A6124-01EA Posted on: 03/29/2012 Job Type: Regular
Branch Manager - Gurnee
|Job Description:||This position is responsible for managing the branch and providing high quality leadership to ensure the branch's goals and standards are achieved.Ensures the accurate and lawful operation of the branch, including compliance with policies and procedures. Ensures that the branch is adequately staffed with employees committed to the bank and branch goals. Has the ability to function independently in all branch roles, including teller positions and personal banking. This position has the responsibility to manage the service and sales levels of the branch, creating a comprehensive plan that promotes the branch and provides the level of service FAB customers require. The Branch Manager has a high level of visibility in their community by attending functions as well as serving community organizations. It is a requirement that this position have a good understanding of small businesses and have the ability to promote our Business Banking products. Serves as a role model for maintaining a positive branch environment.|
There will be a sophisticated training program for this position.
Strong customer service skills to provide FAB’s high standard of service. Models exemplary client service behaviors by counseling customers in the appropriate products to serve their needs. Responsible for all branch service and operations. This includes maintaining the service level of the branch to meet established guidelines and providing feedback to staff on their performance. Have a working knowledge of all branch functions, including but not limited to teller and personal banking transactions and special services. Have the highest level of check cashing authority with full transaction approval authority. Also, must maintain the levels of authority given to their staff. Handle customer issues, problem solving and fee reversal requests; works towards improving branch profitability by making sound authorization approvals. Adhere to and uphold all written policies and procedures. Includes monitoring security, operations and personnel policies, and performing necessary audit functions for compliance. Maintain building space, appearance and equipment as needed. This will include directing the maintenance, securing supplies, working with other FAB departments and making cost effective expenditure decisions. Perform opening/closing procedures of the branch. This includes possession of keys as well as combinations to various vaults. Monitor all operations of the branch, including maintenance of the appropriate cash levels; authorize payment of checks within personal limits; monitor security of vault cash and consignment items; inspect surveillance equipment for working condition and quality of picture. Manage staffing level to ensure that the proper number of employees are staffed to serve customers appropriately. Ensure staff meets work deadlines and that responsibilities are completed on a timely basis.
Have the highest level of personal sales of deposit and loan products. Manage sales activities within the branch to meet or exceed goals. This should include creating a strategy for branch to be effective in their market. Develop and grow relationships with both internal and external customers. This should include outside activities, such participation in local service organizations. Assist in branch sales initiatives. Including, but not limited to: identifying customers for other products, such as investments and loans, and referring them to such; participation in calling programs to new/existing customers; preparation of mailers to new/existing customers. Participate in telemarketing and working of onsite trade shows and other sales related events. Develop and implement strategic and market plans to grow and retain branch customer deposit and loan balances and relationships. Active participation in local community and service organizations for the purpose of increasing branch awareness and business development.
Promote teamwork and employee participation. Communicate effectively. Manage and coach team and individual performance. Select, retain, and develop qualified employees. Provide employee performance evaluations and feedback. Professional role model, including appearance and dress.
Requires a bachelor’s degree or equivalent work experience.The employee should have 2 years of retail banking or related experience in a financial service industry. The employee must have a proven track record of successful service and sales performance. Very high level of written and verbal communication skills.Word processing, spreadsheets and a strong working knowledge of all software systems used in a branch.Assist other branches in close proximity when staffing levels necessitate.Travel to meetings, training and seminars as scheduled.A 40 - 50 hour work week not including after hours community events. Must be available to the branch during all working hours including Saturdays.
This position requires the individual to take loan applications and close loans. This position may require the employee to register with the Nationwide Mortgage Licensing System & Registry (NMLS) in order to comply with the federal Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act). Registration may consist of submission of personal information such as home address, social security number, gender, date and place of birth, employment history, among other things. Registration also requires employees to submit fingerprints and submit to a criminal background check. Renewal of the registration requirements may be required periodically throughout the term of the employment.
Preference will be given to candidates with established local community relationships.
What we offer:
Because our associates are our most valuable resource, we recognize their contributions through competitive pay and complete benefits.
First American Bank is an Equal Opportunity Employer
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