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First American Bank
Location: Elk Grove Village, IL 60007 Document ID: A6191-03K0 Posted on: 2012-05-1405/14/2012 Job Type: RegularJob Schedule:Full-time
2012-06-13
Associate Personal Banker - Elk Grove Village
| Job Description: | This is an hourly (non-exempt) entry level position of the Personal Banking Department. This position assists customers in choosing the right products and services offered by First American Bank. Individuals will perform all daily Personal Banking functions along with other special projects. A high level of customer service and sales aptitude are required both in person and on the telephone. Will assist with the Teller Department responsibilities. Responsibilities: Service Strong customer service skills to provide FAB’s high standard of service. Educate new and existing customers about the features and benefits of FAB personal banking products.Assist customers in selecting the products and services that best meet their needs and goals. Cross sell other bank products to new/existing customers in person or on the telephone. Perform all basic daily personal banking tasks, including but not limited to: opening accounts; closing accounts; account maintenance; ordering of checks. Issue ATM cards and instruct customers on proper use. Will participate in customer service telephone queues. Assist in customer issue resolution in person or on the telephone. This includes performing research, reviewing transactions, and redirecting customers to appropriate resources when necessary. Participate in the staffing of the Teller department. Sales Assist in branch sales initiatives. Including, but not limited to: identifying customers for other products, such as investments and loans, and referring them to such; participation in calling programs to new/existing customers; preparation of mailers to new/existing customers. Participate in telemarketing and working of onsite trade shows and other sales related events. May participate in local community events to increase branch awareness. Audit / Control Perform opening/closing procedures of the branch. This includes possession of keys as well as combinations to various vaults. Adhere to all written policies and procedures. Includes policies of both the teller and personal banking departments. Does not have Independent Review responsibilities on new accounts. Qualifications: High School degree or equivalent. College degree in business or related field a plus. Minimum one year of teller or customer service experience. Good figure aptitude and previous experience with online banking systems. Strong communication skills that allows individual to effectively interact with both customers and coworkers. Ability to operate online teller and/or cash systems.Basic PC skills including word processing, spreadsheets. Assist other branches in close proximity when staffing levels necessitate.Travel to meetings, training and seminars as scheduled. This position may require the individual to take loan applications and close loans. This position may require the employee to register with the Nationwide Mortgage Licensing System & Registry (NMLS) in order to comply with the federal Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act). Registration may consist of submission of personal information such as home address, social security number, gender, date and place of birth, employment history, among other things. Registration also requires employees to submit fingerprints and submit to a criminal background check. Renewal of the registration requirements may be required periodically throughout the term of the employment. We are open for business 6 days each week, Monday through Saturday. Scheduling may vary. The candidate must be available to work all hours of branch operation. What We Offer: Because our associates are our most valuable resource, we recognize their contributions through competitive pay and complete benefits. First American Bank is an Equal Opportunity Employer |
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