SERVICE OPERATIONS MANAGERS

WHERE PRIDE IS IN THE CUSTOMER’S EXPERIENCE

 

Come join the fast paced world of Illinois’ premiere shopping destination!  Mariano’s is growing and seeking enthusiastic, customer service orientated individuals to join our team.  This is a terrific opportunity for individuals who have strong time management, leadership and organizational abilities.  New college graduates who have previous retail experience are encouraged to apply for these career path opportunities! 

 

Responsibilities Include:

 

• Responsible for ensuring the highest level of customer service and hospitality throughout the store.
• Must be a leader/role model who resolves problems, makes informed decisions and manages the frontend to achieve expected results.
• Must have the ability to create positive, motivating work environment that results in a collaborative frontend team.
• Establishes Customer Service goals for all frontend employees.
• Accountable for staffing, training, scheduling, safety, sanitation, inventory control, equipment maintenance and shrink control.
• Responsible for all Human Resources-related events and issues and maintains all employee confidential records.
• Assigns and directs the workflow to ensure excellent and timely service is delivered through appropriate staff planning and scheduling to meet/exceed the front-end labor goals and productivity expectations.
• Responsible to assist in a variety of departments to ensure customer satisfaction

 

Qualifications/Requirements:

 

• 1-2 years of grocery or retail experience preferred.
• Excellent communication skills with the ability to work with a variety of internal and external customers
• Must have knowledge of business and management principles and practices.
• Must have basic accounting and financial skills.
• Strong time management and organizational skills required.
• Bachelor’s Degree with a concentration in Retail Merchandising, Human Resources, Business Administration, Communications or Supply Chain highly preferred.
• Must be proficient in Microsoft office applications.

 

These full time opportunities offer a stable career path, competitive starting salary, excellent benefits including medical, dental, vision, 401k match, tuition reimbursement, career path potential and more! 

 

Apply online with us today at  www.marianosrecruiting@roundys.com

 

 

Shop Well. Eat Well. Live Well.

 

Equal Opportunities Employer