Job Details | Network Support Specialist - Mobility and Cloud Services

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Verizon Wireless

Location: ChicagoIL 60601 Document ID: A8382-040N Posted on: 2014-09-2509/25/2014 Job Type: Regular

Job Schedule:Full-time
2014-10-25
 

Network Support Specialist - Mobility and Cloud Services



Grow your IT career at one of the leading global technology companies. We offer hands-on exposure to state-of-the-art systems, applications and infrastructures.

Responsibilities

Responsibilities
  • Perform Tier-2 support for Verizon Managed Mobility and WiFi for Business users.
  • Trouble-shoot reported problems, thoroughly and accurately documenting problem in the trouble management tool.
  • Analyzing, resolving, or dispatching upon initial contact in the areas of Managed Mobility and WiFi for Business.
  • Appropriately routing tickets based on support provided instructions in an accurate and timely manner
  • Escalating customer problems to Verizon IT Service Delivery management and/or appropriate support groups utilizing standard escalation model.

Qualifications

Qualifications
  • BS degree in Computer Science related discipline or equivalent work experience.
  • 3+ years' technical customer service/support experience for managed mobility and/or cloud controlled WiFi.
  • Ability to effectively trouble-shoot and remediate PC Desktop and Laptop issues
  • In depth knowledge of networking including wireless, cloud computing, SAP Afaria & Cisco Meraki Administration.
  • Intermediary level or above of Microsoft Office Suite of standard business tools i.e. Excel, Word as well as management and configuration of generic Outlook Group Mailboxes.
  • Knowledge of SharePoint Designer desired.
  • Knowledge of mobile device OS's i.e. Windows, Android, and Apple's iOS.
  • Perceptual and analytical thinking, excellent time management and follow-up skills.
  • Must have outstanding customer care and interpersonal communication skills and strong oral, written, and telephone abilities.
  • Must be able to work alone with minimal direction.
  • Must be able to work any shift. The Tier 2 Help Desk is a 7x24 365 day support organization.

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.


     
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