Job Details | Field Service Technician

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Marvin Windows and Doors

Location: ChicagoIL 60601 Document ID: AA404-5PTJ Posted on: 2016-10-0710/07/2016 Job Type: Regular

Job Schedule:Full-time
Will not pay relocation expenses
Minimum Education: High School2016-11-06
 

Field Service Technician

At Marvin Windows and Doors, we have Careers – Built around you®. We are a progressive manufacturer of quality windows and doors that relies on our years of experience, advance technology and the entrepreneurial spirit of our employees to continually grow our business.  We are currently seeking a Field Service Technician.
 
 
 
Responsibilities include:
  • Provide post-sales support for Marvin Companies' windows and doors, including warranty repair work to windows and doors
  • Professional and timely communication with all customers and Marvin support staff that will allow us to fulfill our mission of delivering a game changing customer experience
  • Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer
  • Clear, concise jobsite documentation that provides insight to the inside support staff to facilitate timely closure of all service requests
  • Manage and maintain company issued assets, i.e. trucks and tools
  • Manage personal safety, customer jobsite and personal appearance
Requirements include:
  • 3-5 years construction background
  • Excellent driving record and valid driver's license
  • Window and door product knowledge; a good background in construction and installation practices
  • Must be able to lift 75 lbs.
  • Dependable, solid work ethic and a self-starter
  • Excellent communication skills; must be able to deliver a difficult message and manage customer expectations
  • Excellent computer skills with the ability to use Marvin computer programs and systems
  • A positive can-do attitude with the ability to think outside the box to resolve service issues
  • Must have the ability to make sound decisions that impact the company from a financial standpoint
  • Excellent organizational skills with the ability to create effective weekly work schedules
Monday - Friday, 40 hour weeks are typical
 
The successful candidate will reside in or around Chicago, IL to facilitate efficient service to our customers.
     
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