Job Details | Customer Transport Manager

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Safer Foundation

Location: ChicagoIL 60612 Document ID: A8414-44IV Posted on: 2014-10-1710/17/2014 Job Type: Regular

Job Schedule:Full-time
Minimum Education: Not Specified2014-11-16
 

Customer Transport Manager

Title:    Customer Transport Manager

Program:   Workforce Development

Location:    808 S. Kedzie, Chicago, IL  60612                                               

The Safer Foundation supports, through a full spectrum of services, the efforts of people with criminal records to become employed, law-abiding members of the community and as a result reduces recidivism.

To submit a resume and apply for this position, please copy and paste this URL into your browser or click: https://home.eease.adp.com/recruit/?id=10953261

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General Summary:

Reporting to the Manager of Sector Managers and working with the Director of Workforce Development and Sector Managers, the Customer Transport Manager is responsible for coordinating and managing customer transport from Safer’s Cook County-designated pick up areas to business locations in accordance with the PACE/Shuttle service program-structure and goals.

 

Essential Duties and Responsibilities:

  • Manage and track passenger ridership of Safer’s PACE/shuttle service.
  • Ensure that all Safer Foundation and PACE operational policies and procedures are followed completely and accurately. 
  • Obtain and maintain current registration with PACE for the service and all drivers (including self) in accordance with PACE shuttle service requirements.
  • Manage the overall safety operations of the shuttle service.  This includes maintaining a safe environment for all passengers.
  • Manage and schedule multiple vans and drivers servicing up to 3 shifts a day ensuring on-time delivery of accurate customer numbers to business locations across Chicagoland.
  • Work closely with Safer Foundation staff and Pivotal Staffing to coordinate successful passenger transition.  
  • Ensure Safer/PACE van maintenance, reporting and audit conditions are met and up to date.
  • Prepare daily and weekly and reports as assigned. 

Required Knowledge, Skills and Abilities:

  • Excellent interpersonal skills with the ability to work appropriately with passengers, peers, and direct supervisor.
  • Demonstrated successful experience in transporting/coordinating large amounts of passengers.  
  • Ability to work well with others while being able to perform tasks/duties with little or no supervision.
  • Maintain all program safety protocols and procedures. 
  • Demonstrated successful ability to safely drive and operate a 14-passenger van.
  • Ability to make effective decisions in stressful situations mandatory.
  • Experience in developing and delivering accurate reports on a timely basis.
  • Experience managing a multi-van shuttle service.
  • Hold a current driver’s license (CDL preferred) with a clean MVR and own transport.
  • Experience working with individuals with a criminal record, a plus.

 

Education and Experience:

  • High School diploma or equivalent and relevant work experience; degree preferred.
  • 2-5 years’ experience successfully transporting passengers. 
  • 2-5 years’ experience successfully managing/coordinating a transport service.

Safer Foundation is a drug-free workplace.  
www.saferfoundation.org

EOE/AA/M/F/D/V
No Phone Calls Please

     
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