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FH Orthopedics, Inc
Location: Chicago, IL 60634 Document ID: AA344-4RVJ Posted on: 2016-08-2608/26/2016 Job Type: RegularJob Schedule:Full-time
Will not pay relocation expenses
Salary: $30000 -- $35000 |
Customer Service Associate
Customer Service/Office Assistant
High-growth, Chicago-based, orthopedic medical device company looking for full time Customer Service/ Office Assistant with oversight of our central office services including customer service, correspondence, reception, copying, scanning, filing, message delivery, supply, equipment and related activities. Would also assist with projects and activities for marketing products or services. Candidate must have 3-5 years direct customer experience.
Individual should be willing to work as part of a team and have an entrepreneurial spirit. Will communicate with clients daily in occasional high-stress situations. Must have acute attention to detail and will have direct access to management. Candidate should always be working to enhance productivity
Primary Duties and Responsibilities will include but are not limited to:
Process orders from reception to completion including order entry, purchase orders, invoicing, tracking, reporting & filing. Enter data from source documents into database following format displayed on screen, and enters necessary codes.
Arrange transportation and hotel reservations for internal staff and surgeon users.
Compile and produce sales and marketing reports. Work with outside vendors when necessary to complete. Analysis of weekly and monthly reports.
Contacts preparers of source documents to resolve questions, inconsistencies, or missing data and responds to inquiries regarding entered data.
Maintain database accuracy.
Expense Management.
Assist with various marketing activities including fulfillment duties and systems (direct mail, packages, letters, catalogs, and other sales literature), and in implementing PR programs, online events, and trade shows.
Coordinate trade shows, exhibits, promotions, packaging, shipping, staff travel plans, and travels to and participates in trade shows infrequently but when necessary.
Negotiate purchase of office supplies, equipment and negotiates contracts for maintenance of office equipment.
Manage office area, as well as layout, and housekeeping of office facilities.
Maintain company legal files & agreements, & vendor contracts
Supervise telephone, e-mail, mail, deliveries, software applications, and facsimile services.
Oversee hospitality for staff and guests.
Skills required for position include:
Associates Degree or greater
Acctivate Software experience
Good to Very Good computer skills including expertise of database management and Microsoft Office Suite (Word, Excel, Outlook)
Great Customer Service Skills / Stoic Patience
Strong People & Communication Skills
ERP Experience
Takes Initiative
Can work independently and in a group
Valid Drivers License and reliable vehicle for infrequent FedEx deliveries/shipments
The following would be a PLUS:
ERP implementation experience
IT trouble-shooting skills
Microsoft PowerPoint
Speak French
Benefits include company funded healthcare, 401k, and life insurance. Salary is competitive based on skills and experience