Client Access Specialist

Active - Regular full-time
Chicago, IL 60661

The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.

To apply: 

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ac5fbe3f-8ce8-4a7c-a4bf-b45f9ddf2e02&ccId=19000101_000001&type=MP&lang=en_US&selectedMenuKey=CurrentOpenings

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General Summary:

The Client Access Specialist will serve as the first point of contact for new clients accessing services at 808 S. Kedzie, as well as external parties making inquiries about Safer Foundation's services. He/she is responsible for scheduling intake appointments, verifying client eligibility for Safer Foundation services, and initiating the pre-intake/registration process of collecting documents/forms, contact, insurance, and demographic information about the client. He/she will also orient the client to Safer services, indicating the length of Orientation/Intake appointment, and the date, time, and location, etc. The position also fulfills the dual function of serving as the front desk/building security coordinator.

Essential Duties and Responsibilities:

• Promptly responds to incoming referrals (in-person, fax, phone, email, etc.) and inquiries from potential clients referral services, family, etc.
• Serves as initial contact for formerly incarcerated persons and other individuals seeking Safer Foundation services, as well as external provider or interested parties inquiring about Safer Foundation services. Provides customer service to referral partners and clients, anticipating their needs and resolving their questions/concerns, and helps facilitate smooth flow of customer phone calls or in person inquiries. 
• Properly screen clients requesting appointments for Safer services; match clients with the appropriate program/clinical staff based on an initial screening of referral sources, needs, geography, and other information; refer to other organizations for services not offered by Safer Foundation; and maintain knowledge of resources in the community.
• Using Axiom, CareLogic, and/or other database(s), register clients into the system, and schedule intake appointments with the appropriate program staff; assign appointments and client flow in accordance with department protocols to maximize customer convenience and staff productivity. Recommend alternatives (resource room, etc.) for clients facing long waits.
• Inform inquirers and new clients of Safer's basic expectations and operating procedures; orient new clients to Safer, educating clients on what to expect, what they need to know, and who they can reach out to, answering any questions the client may have about Safer.
• Make outbound calls to referrals and clients when follow-up is needed; confirm attendance for next day appointments via telephone call to client's home or cell phone; document all client contacts and attempted contacts and outcomes into the system.
• Greet and treat all clients and guests with a high level of respects and courtesy; distribute and assist clients as necessary with the required intake forms and documentation required for registration, including but not limited to: Client Rights and Responsibilities, Consent to Participate in Services, Release of Information, Release of Background Information (RBI), Employment Information Release (EIR), Client Concern Procedure (CCP), and copies of valid ID and Social Security card or other documentation as required by the program.
• Maintain client confidentiality at all times, maintain knowledge of privacy laws such as HIPAA and 42 CFR Part 2 regarding the confidentiality of clients' protected health information.
• Transit card reconciliation for the Intake Unit.
• Assists with the scheduling/coordinating of Safer Community Office conference rooms.
• Fulfills the dual function of serving as the front desk/building security by maintaining a safe environment for clients, visitors, and employees, and safeguard the Community Office's property against theft, fire, and vandalism.
• Serve as Emergency Response Team Coordinator for 808 Community Office.
• Implement Emergency Response program in partnership with the designated property and staff liaison.
• Arrange for and provide safety training and materials for Community Office occupants in conjunction with the organization's risk management officer.

Required Knowledge, Skills and Abilities:

• Knowledge of customer service techniques
• Knowledge of computer-based and web-based applications (Microsoft Office, Internet Explorer, Google Chrome, Mozilla Firefox, etc.)
• Ability to troubleshoot and problem-solve
• Knowledge of community resources for disadvantaged adults
• Telephone etiquette skills
• Data entry skills

Education and Experience:

• High school diploma and 2 years' experience working with under-served populations
• Experience as a full-time or part-time security guard a plus

Licenses/Certifications:

• PERC Card (preferred)
• FOID Card (preferred)
• 20 hours armed security training (preferred)
• 20 hours unarmed security training (preferred)

Safer Foundation is a drug-free workplace.

Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans

www.saferfoundation.org Opens a New Window.

No Phone Calls Please