(Job Number: 308086)

JOB SUMMARY:

Combined Insurance is hiring Bilingual Customer Service and Call Center Representatives. Our employees are trained through a series of formal in class training sessions along with on the job training servicing all core types of calls that come into the Call Center. The individual demonstrates consistent good quality and performance results. Has displayed good job knowledge, confidence in all calls, good problem solving abilities and provides consistent service that is customer focused and professional. This is a growth and development entry level position where and employee masters the core Customer Service Rep position requirements and demonstrates the abilities to being a competent CSR.

This position requires that the individual go through all phases of the core training of the CSR position. They will learn how to service the core calls received in the CSR position (Claims and customer service calls for policyholders and agents – in all core lines of business, Accident, Life and Health)  

This position requires the employee to be trained and develop good work habits and must be a motivated worker, confident and capable to handle all service and claim situations. 

This training program also includes training in soft skills while communicating with customers, being focused on their needs and develops a customer centric approach in servicing customer’s needs. Ultimately should demonstrate very good service capabilities and consistent customer focused approach. 

The successful individual who has learned all policy product lines, all procedures for the core calls, demonstrated good productivity, quality and dependability results along with being customer focused in all call work will be considered for a promotion to the level 2 CSR position. Typically an employee will spend 12 – 18 months in this position before they are considered for promotion.

SKILLS/EXPERIENCE:

• Very good communication skills with the customers and agents 
• Excellent telephone skills
• Focused on customer experience providing professional service
• Very good problem solving skills
• Very good business writing skills – emails, case work documenting calls and occasional letters written to the customer
• Ability to multi-task while on line with customer 
• Bilingual - Fluent in Spanish 

 

 

 

For Immediate Consideration Apply Below