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Chicago Zoological Society

Document ID: A7015-03CH Posted on: 09/13/2013 Job Type: Regular

Job Schedule:Full-time

Merchandise Attendant, Wildlife Trading Post Gift Shop (Seasonal)

A popular Southgate attraction, Wildlife Trading Post offers a scenic world tour of unique handcrafted gifts from jewelry, scarves, decorative items, animal masks, toys, crafts, stuffed animals, books, and more! Our guests are sure to find that special item to remember their special visit to Brookfield Zoo whether it be a spectacularly sunny summer day or a wonderful winter wonderland.

As a Merchandise Attendant at the Wildlife Trading Post Gift Shop, you will assist our many guests and greet them with a welcoming smile - customer service is a number one priority at Brookfield Zoo. Along with that enthusiastic and friendly greeting, your helpful assistance to guests while they browse to shop for memorabilia will enhance their guest experience. Your friendly demeanor and vast knowledge about the variety of merchandise will contribute positively to merchandise sales. In addition, you will be operating the cash register to accurately ring up sales and balancing the cash draw at the end of each work day; participate in daily operations by cleaning, stocking, pricing, displaying merchandise and taking accurate inventories. All of these important activities are extremely important in maintaining a high-quality experience for our over 2 million guests each year.

As Brookfield Zoo is open 365 days a year, the Merchandise Attendant at the Wildlife Trading Post Gift Shop requires flexible availability to work non-standard hours including evenings, holidays, and weekends with work shifts that are generally from four to eight hours in length. Merchandise Attendants may be assigned to work in gift shops, tents, souvenir stands, photo booths, and carts. You must be at least 16 years of age for this position. This is a temporary (seasonal) position. Starting wage: $8.25 per hour.

The requirements for this position include:
  • High School graduate or (GED) equivalent preferred.
  • Accurate basic math skills required.
  • Ability to communicate well with the public required.
  • Must project a willingness to learn and perform new skills and tasks.
  • Demonstrated strong customer service skills to provide the highest level of quality customer service, representing the Chicago Zoological Society in a professional manner..
  • Demonstrated ability to work effectively under pressure and meet deadlines with the ability to handle multiple tasks.
  • Incumbent must have the ability to work non-standard hours including evenings, holidays, and weekends.
  • Experience and/or ability to work and interact effectively with a diverse, multicultural audience. Multilingual ability and Spanish fluency a plus.

The Chicago Zoological Society is an Equal Opportunity Employer / Affirmative Action Employer Minorities/Women/Veterans/Disabled.
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