Job Details | Lead Membership Representative/Data Entry Specialist (Seasonal)

Registered employers can post jobs, search for candidates, and/or post a company profile on ChicagoJobs.com

Quick Search
Run a quick search through the entire listings of jobs on this website. Filter your search by one, two or all three of the following criteria:





View Job

This job posting is no longer active on ChicagoJobs.com and therefore cannot accept online applications.


    

Chicago Zoological Society

Location: BrookfieldIL 60513 Document ID: A7496-00VR Posted on: 2014-04-3004/30/2014 Job Type: Temporary

Job Schedule:Part-time
2014-05-30
 

Lead Membership Representative/Data Entry Specialist (Seasonal)

Chicago Zoological Society's Brookfield Zoo is known throughout the world as a leader in animal welfare and conservation but the institution is also Illinois' most popular cultural attraction.* As part of the Chicago Zoological Society's mission, we work each day to ensure that the conservation movement reaches out to and hears from every person and community at every income level and ability. Our beautiful park like setting has an amazing 216 acres of meticulously landscaped grounds, the Discovery Center and Pavilions provide indoor and outdoor event facilities, three major restaurants provide delicious food options, and there are over 20 different animal exhibits. Membership offers many opportunities for individuals, families and communities to connect with nature and to help the zoo's conservation efforts. * Brookfield Zoo is the most popular cultural attraction in the state of Illinois that actively monitors its attendance.

As Lead Membership Representative / Data Entry Specialist (Seasonal), you will make use of your prior customer service experience to respond to phone inquiries and simultaneously perform accurate and efficient data entry regarding the inquiries, including addressing caller concerns, directing member and non-member questions to the appropriate resources, managing member expectations, seeking resolutions to problems promptly fulfilling member requests averaging 25 calls per hour. While you enthusiastically and accurately relay information to guests regarding product and service information, you will pro-actively up-sell products and services. You will utilize your accurate math skills and precise data entry skills to accurately post membership financial gifts (dues) in Raiser's Edge database by linking gift(s) to member's record and activating the membership with the benefit and premium items that correlate to the chosen levels, ensure membership expiration dates are consistent with dates of purchases, enter all related codes used for campaign tracking to the gifts, balance batch totals and then commit the history batch in the Raiser's Edge database. All of which will be accomplished with an extremely high level of accuracy. You will also use your computer skills to create and update membership and/or animal adoption records in the Raiser's Edge database ensuring no prior record exists. Furthermore, the Lead Membership Representative will supervise Membership Representative/Data Entry Specialists in the absence of the Supervisor, Membership Operations (and all other full-time staff) addressing all membership or Share the Care issues; providing assistance to members and assisting peers with data entry and customer service questions; taking member complaints and effectively resolving issues escalating as appropriate.

Position Requirements and Specifications
As Brookfield Zoo is open 365 days a year, this position requires the ability to work non-standard and varied hours including weekends, holidays and some evenings; work schedules are based on the needs of the operations. The work schedule for this position is typically from March - July and December as needed. Work schedules typically average from 20 - 25 hours per week. Typical work hours are between 9:00 a.m. and 5:00 p.m. on weekends and between 8:00/9:00 a.m. and 4:00/5:00 p.m. on weekdays (occasionally until 8:00 p.m. in spring). The work schedule requires availability of a minimum of 3 days per week, including both weekend days, holidays, and some evenings as needed. This is a temporary (seasonal) position. Starting wage: $9.75 per hour.

The requirements for this position include:



  • High School graduate or (GED) equivalent required.

  • Minimum 2 years customer service experience required.

  • Good organizational, problem-solving and analytical skills required.

  • Accurate basic math skills required.

  • Basic computer skills required.

  • Minimum 1 year of data entry experience required.

  • Must accurately enter a minimum of 35 membership applications per hour and provide accurate phone customer service within 3 weeks of employment.

  • Strong customer service skills required.

  • Strong communication, teamwork, leadership and interpersonal skills.

  • Ability to remain calm and think clearly in stressful situations.

  • Ability to work effectively and responsibly with little supervision required.

  • Eye for detail, completeness, and accuracy.

  • Demonstrated ability to work effectively under pressure and meet deadlines and provide proactive an innovative solutions to customer issues.

  • Must maintain confidentiality of privileged information.

  • Ability to handle multiple priorities efficiently and accurately.

  • Experience and/or ability to work and interact effectively with a diverse, multicultural audience.

  • Valid driver's license required. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents.

The desirable/preferred qualifications for this position include:



  • Inbound call center experience strongly desired, preferably in a membership or customer service department with demonstrated experience in conflict resolution/dealing with customer complaints/issues.

  • Intermediate or advanced computer skills preferred with experience in Microsoft Word and Microsoft Excel desired. Experience in Raiser's Edge a plus.

  • Six months supervisory experience preferred.

  • Multilingual ability, Spanish fluency a plus.


Additional Information
This requisition is to actively recruit for positions that are anticipated to have start dates between January and March.

Additional requisitions will be posted shortly for future anticipated start dates in spring of 2014. Please visit the CZS Career Center for future opportunities.

The Chicago Zoological Society is an Equal Opportunity Employer/Affirmative Action Employer - Minorities / Women / Veterans / Disabled.

The Chicago Zoological Society is an Equal Opportunity Employer
     
Minimize

Facebook

Minimize