The Assistant Manager, Food Service Concessions is responsible for assuring the quality of food, safety, sanitation, the quality of service, and cleanliness of the restaurant. Contributes to a quality guest experience and to the Society's overall revenue goals and objectives. Directs staff in the performance of assigned duties.

*Pay Rate for this position is $17.18 per hour.
*Minimum of one year supervisory experience in a quick-service restaurant required.
*Must be at least 21 years of age

Food Service employees are assigned to work restaurants, refreshment stands, mobile carts, or other outdoor sales locations (certain positions have minimum age requirements). Food Service employees may also be required to assist temporarily at other Guest Services locations.

The primary duties and responsibilities include:

• Manage, supervise, and oversee all food preparation and production areas when a General Manager or Area Manager is not present or a principle component of the restaurant while a General Manager or Area Manager is present to maintain high levels of guest satisfaction. Supervise a staff of 25-75 in the performance of assigned duties . Provide necessary feedback on staff performance and communications about performance to management. Coordinate staffing guides and schedule for food service location in accordance with budgeted labor standards.
• Maintain security of assigned Society equipment, assets, supplies, and general information. Responsible for ensuring established cash handling procedures are strictly followed.
• Coach and train staff, including staff development for growth and expansion in their areas of expertise, streamline production, and cross-train staff for future growth.
• Maintain effective communications with managers and staff to ensure timely food delivery, proper display of food, and superior quality of products and services. Maintain product and staffing levels at assigned location, including ordering, checklists, and station chart completion. Complete ordering of food and operating supplies as assigned.
• Maintain established service standards and achieve financial results, balanced with safety and sanitation requirements. Communications with other Society departments as necessary to meet restaurant objectives.
• Assist in the coordination with Plant & Facilities and Information Technology on the maintenance of equipment and facilities as needed.
• Assists General Manager of Area Manager in daily inventory control, end-of-month inventory counts, accurate recording of transfers and waste, and insure integrity of deliveries.
• Other related duties as assigned.
  

Position Requirements and Specifications
The Assistant Manager, Food Service Operations position highly prefers flexible availability to work any five days out of seven days each week. This position requires the ability to work non-standard hours including evenings, holidays, and weekends.

The requirements for this position include the following:

• Minimum of one year supervisory experience in a quick-service restaurant required.


• Must be at least 21 years of age.


• Basic computer skills in Microsoft Word and Excel required.


• Must hold or obtain, within one year of hire, a Food Service Sanitation certificate as required by the city, county and state.


• Experience and/or ability to work and interact effectively with a diverse, multicultural audience.

The desirable/preferred qualifications include:

• High School graduate or (GED) equivalent preferred.


• College coursework in relevant business, culinary, or management subjects or other relevant subject a plus.


• Prior experience supervising 30 or more staff members a plus.


• Data entry experience preferred.


• Written communication skills a plus.


• Valid driver's license preferred.


• Multilingual ability, Spanish fluency a plus.

Additional Information: Incumbent must learn and follow Society policies, departmental procedures, and standards. Food Service employees are assigned to work restaurants, refreshment stands, mobile carts, or other outdoor sales locations (certain positions have minimum age requirements.) Food Service employees may also be required to assist temporarily at other Guest Services locations. Incumbent must have ability to work non-standard hours including evenings, holidays, and weekends. Work schedules are based on the needs of the operation and may be adjusted due to weather conditions.

Additional Information
The Chicago Zoological Society is an Equal Opportunity Employer / Affirmative Action Employer - Minorities / Women / Veterans /
Disabled.