Job Details | Training Facilitation Specialist

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First American Bank

Location: AddisonIL 60101 Document ID: A9075-015U Posted on: 2015-03-2403/24/2015 Job Type: Regular

Job Schedule:Full-time
2015-04-23
 

Training Facilitation Specialist

This position is responsible for the training and development of employees at all levels of the organization. First American Bank (FAB) training programs emphasize consistency, accuracy and excellent service to all FAB customers. Upon completion of training, trainees' should have the ability to provide consistent customer service that supports FAB policies and procedures.
DUTIES AND RESPONSIBILITIES
Work with the Training and Development Supervisor to deliver and create effective training programs and materials to efficiently and comprehensively train both new and existing First American Bank employees.

Facilitate the "movement" of trainee's through required training and any necessary rotations.
Educate trainees' on bank policies, procedures and personal skills using both instructional classroom training, hands-on instruction and distance learning via video conferencing and webinars.
Monitor employee progress through each training program by administering written and practical exams and providing performance reports to managers regarding trainees' performance.
Provide support to trainees' after training programs have been conducted to ensure comprehension and to provide follow-up training as necessary.
Evaluate the effectiveness of training programs to ensure desired results are achieved and are in line with FAB goals and priorities.
Assist in the development, revision and implementation of training materials as needed.
Respond professionally to routine inquiries from employees, managers, and executives within First American Bank.
Maintain the highest professional level of confidentiality in handling employee information.
Leverage learning management systems to track, deploy and produce reports regarding training events.
Keep current on bank policies, products and procedural changes.

QUALIFICATIONS
High school degree or equivalent, Bachelor's degree preferred.

One to three years of banking experience and/or three to five years experience in training and development or coaching. Supervisory/management experience is a plus.

Excellent interpersonal and communication skills with a strong confidence level speaking to large or small groups is essential to this position; strong verbal and written communication skills, demonstrated coaching and leadership ability, initiative, sales development skills, organizational awareness and a proactive customer service approach.
Must be professional, comfortable speaking with all levels of management, and prepared to provide candid feedback to managers regarding trainees' progress.
Must have a thorough understanding/exposure to various computer applications, including but not limited to: Microsoft Word, Excel, Powerpoint, Outlook and banking software.

Occasional travel between branch locations may be required.

Flexibility to work between the hours of 7:30am- 5pm Monday through Friday. Must be available for some weekday early mornings, evenings and Saturdays when needed.

First American Bank is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).
     
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