We Are Hiring

Project Manager - Pt Access Contact Center 001 - Full-Time,Day - Navistar - Lisle,IL

Why Join AMITA?

AMITA Health (www.AMITAhealth.org) is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL and St. Louis, MO based Ascension.

AMITA Health is the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care. The health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and serves over 4.3 million residents in the greater Chicagoland area.

What You Will Do

As an Associate with AMITA Health, you will have the opportunity to

play an integral and versatile role within the contact center. This individual will be responsible for onboarding new services to the contact center, evaluating return on investment of potential and existing services, conducting other ad hoc analyses, and serving as a liaison between the contact center and the business owners it serves. The project manager will also assist with integration of ongoing operations, and lead a team of business analysts, serving as a manager and mentor.

Responsibilities:

• Manages the onboarding of new services to the contact center, including creating a work plan, assigning responsibilities, and tracking timeliness of deliverables.
• Manages team of business analysts; manages recruitment, on-boarding, off-boarding, training, and professional development.
• Leads budgetary analyses, preparing ROI documentation, understanding areas of cost savings, and forecasting financials.
• Uses project management tools (e.g., waterfall charts, gantt charts) to lead, organize, and manage projects.

What You Will Need

Education:

• Diploma
  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required

Work Experience:

• 3 years of experience required. 5 years of experience preferred. 1 year of leadership or management experience preferred.

Work Schedule:

• Must be flexible to work within the Contact Center's hours of operation: Mon-Fri: 7a-7p and Saturdays 7a-3:30p

Equal Employment Opportunity

AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.