Requisition ID: 61535

Location: Presence St Francis Hosp

Location Address:
355 Ridge Avenue, Evanston, IL 60202 United States (US)

Daily Hours: 8
Standard Hours: 20
Employment Status: Part-time
Employment Type: Regular
Shift: Day
FLSA: N

SUMMARY

The Customer Service Security Officer performs a variety of duties associated with visitor screening and providing information to employees, patients and visitors entering the facility. Assists Security Officers in maintaining a safe and secure environment by reporting unusual activities and occurrences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets all visitors entering the facility in a professional and welcoming manner.

Uses pre-established scripts when answering phone calls and interacting with customers entering and exiting the facility and offers service cards, listing services and telephone numbers when key interactions occur.

Performs functions in accordance with generally accepted customer service methods and established security Standards of Performance.

Observes and reports suspicious or unusual activities and occurrences to Officer In Charge (O.I.C.) or Supervisor. Requests assistance from security staff as appropriate.

5. Observes and reports the non-conformance of policies and procedures including but not limited to identification badge, fire, disaster, electrical, safety, and infection control policies and procedures

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or equivalent required.

Previous security experience and/or training in customer service preferred.

Computer Skills

Certificates, Licenses, Registrations

Must complete within 90 days of employment: Professional Security Training Network (PSTN) Customer Service course Certification.

Must complete within 180 days of employment: Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) Certification, and National Incident Management System (NIMS) Independent Study (IS) Courses 100 and 200, Federal Emergency Management Agency (FEMA) certification.

Business Unit: Resurrection Properties
Department Name: Properties Management