Sr Platform Manager - Marketing - MAR001074

This position requires providing platform strategy, roadmaps, requirements, technical support/solutions strategy for front end (customer facing) and back end (network and infrastructure) components of the platform. Furthermore, recommend realistic and sustainable support options with the end user/customer needs in mind.

Works with other teams for billing discrepancies, setting up campaigns, API (RestFul, XML, etc.) and Support to 3rd partiers. Mitigate issues that may cause customers (internal and external) to have a negative experience with USCC products or services. Keep internal and external partners informed by proactively communicating information in a timely manner. Coordinate all change management, incident management and problem management activities for managed platforms. Mentors more junior members of the team, helping them develop their functional skills for the benefit of both the individuals and U.S. Cellular®

Other Essential Duties and Responsibilities:

• Develop requirements for tier 1 vendors for projects
• Support the post-launch product lifecycle, including maintenance, enhancements, partnerships and end of life of managed vendors
• Support large number of 3rd party content providers including but not limited to, SMS aggregators, payment API vendors, and external consultants
• Act as SME for managed platforms and API support, and help with or lead creating the technical requirements for new carrier billing products
• Lead root cause analysis and problem resolution.
• Manage the disaster recovery/business continuity plans for managed platforms
• Build organizational relationships with numerous outside vendors and business partners to quickly resolve issues and
• Liaison with Engineering, information services and customer service for operational activities to drive efficiencies and reduce redundancies
• Own the platform technical capabilities roadmap. Communicate these capabilities to the appropriate resources in the business in a way that supports product strategies in a timely manner
• Be able to prioritize work load based on the business needs
• Provide direct leadership to the platform management team by delivering coaching, guidance and mentoring that will help the team develop deeper operational and technical skills
• Accountable for all performance management activities
• Develop the technical and support Strategies for all platforms managed
• Lead the development, support and monitoring of internal and external slas, kpis and slcs
• Provide guidance, direction and quality assurance in the development of platform functional enhancements and platform roadmaps
• Ability to work across organizational boundaries to develop new solutions and mitigate customer impacting issues
• Effectively lead/manage multiple tier 1 projects simultaneously

Job Requirements:

• Bachelor's degree required, Master's degree preferred
• Strong technical aptitude around technology solutions and the development life cycle required with a focus on the telecommunication industry a plus
• Minimum of 7+ years in software development, technical support, technical sales, product development or product management required
• 2+ years' experience with leading teams required
• Knowledge of BSS/OSS (AMDOCS) systems a plus
• Professional experience with API development/validation (removed "a Plus")

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Job : Marketing

Location(s) : Illinois-CHICAGO_IL

U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.