Location: Chicago, IL

 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

 

 

Job Description

• Reach out to clients (email/phone/Internet portal) following a well defined process to ensure invoices received, approved and negotiate payment date in accordance with payment terms.
• Work with other parts of the CCMS (OTC) Process teams
• Document calls and all communication in Collection Tool with updates, and follow through to next steps as appropriate.
• Escalate disputes to Client team, understand and implement resolution as appropriate.
• Resolve bottlenecks preventing payment eg: client does not have copy invoice, no P.O..
• Negotiate promise to pay dates and escalate if agreement cannot be reached.
• Build and maintain strong relationship with both client and Accenture client team, to expedite payments and improve cash   flows.
• Report on key reasons for non payment and recommend remedial action.
• Business Operator Mentality to be incorporated and addressed for each decision.
• Consistently reach collection target ,reduce Days Billing Outstanding and ensure  overdues are kept to a minimum. 

 

• Moderate to Advance level of expertise in MS Office Suite
• Other roles involving extensive Customer Contact will also be considered
• Pro-active management of the cash remittance process
• Professional Skills:
  • Strong analytical, and problem solving skills
  • Strong communication skills (written & verbal)
  • Strong interpersonal skills will enable this person to communicate well with external and internal clients and customers at a variety of levels within the organization.
  • Good communication and negotiating skills are critical in this role
  • Self motivation & Self Starter is key to ensuring the ongoing success in the role
  • A high level of organizational skills are required to ensure accurate records of contacts and reporting
  • The ability to work to a well defined process, dealing with exceptions as they occur
  • Strong numerical skills
  • Demonstrated leadership in professional setting; either military or civilian