Additional Job Information

Title: Analyst-WFM Forecast

City, State: Lisle, IL

Location: Alexian Brothers Health System

Department: Marketing 002

Additional Job Details: Full-Time,Day, 40 hours,Weekly

About Us

AMITA Health (www.AMITAhealth.org) is a joint operating company formed by Adventist Midwest Health, part of the Adventist Health System in Altamonte Springs, FL., and Alexian Brothers Health System, a subsidiary of St. Louis-based Ascension. Headquartered in Arlington Heights, IL, AMITA Health is the third largest health system in the state with more than 12,000 associates committed to delivering the most efficient, highest quality, faith-based care at nine acute and specialty care hospitals and at more than 80 ambulatory/clinic locations. AMITA Health has an extensive provider network of more than 3,000 hospital-affiliated physicians and the AMITA Health Medical Group consists of over 500 multi-specialty employed physicians and associate practitioners, ranking it among the largest regional medical groups. AMITA Health's mission is to extend the healing ministry of Jesus by respecting the faith traditions of the many individuals and families we have been called to serve across suburban Chicago.

Job Description

Job Summary:

The Workforce Management Forecast Administrator develops staffing models for call volume, handle time, attrition, planned and historical trend analysis to ensure the contact center achieves service levels and key performance indicators. Perform routine forecasting and scheduling cycles to achieve optimum staffing and scheduling. Tactical planning for shrinkage, training and other planning assumptions to determine headcount requirements and hiring plans. Provides weekly and monthly client performance reports to management. Assist with implementation of WFM tools and systems.

Responsibilities:

• Works collaboratively across the organization to identify, develop and implement key initiatives and programs while supporting the organization.
• Manages and coordinates associated system databases. Develops specific tools and programs that support the success of projects.
• Collaborates and consults with team members and associates to assess organizational needs.
• Collaborates with team members to plan and implement system workshops/events that support learning and performance optimization.

Qualifications

Education:

• Bachelor's Level Degree
  • Bachelor's degree preferred

Work Experience:

• One or more years of experience in workforce management, forecasting, or resource mgmt required
• Previous experience in contact center environment strongly desired
• Previous experience with WFM tools preferred

How To Apply

We urge you to apply to any/all positions that you have interest in. If you fit the qualifications for the role, we will reach out to you. Please ensure you complete all required fields within the application (indicated with an asterik), as well as additional information that is requested of you. Information that you offer us will better assist us in understanding your qualifications and fit for the position(s) you've applied for.

Equal Employment Opportunity

AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.