Requisition ID: 44910

Location: Bolingbrook Corporate

Location Address:
1000 Remington Boulevard, Bolingbrook, IL 60440-5114 United States (US)

Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time
Employment Type: Regular
Shift: Day
FLSA: E

SUMMARY

The Lead Computer Systems Engineer influences the enhancement of processes, procedures and workflows for the Information Systems department. Leads strategy development on the enterprise technical environment. Mentors less experienced team members and provides input on performance evaluations. Leads the team in analyzing issues, identifying root causes, developing and recommending key work products. Delivers technical solutions for operating, storage and database systems. Develops, manages and tests disaster recovery solutions. Drives and directs quality work efforts including the complex evaluation, development, implementation, integration and administration of internal and external business solutions. Performs complex and often unique work assignments. Advises management on issues. Supports the mission, vision, values and strategic goals of Presence Health.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Change and Release Management: Designs and trains team on sound IT production and change management methods to all areas of Information Systems. Actively communicates changes within the IT infrastructure to all affected parties proactively and in an effective manner. Establishes and maintains strict testing and deployment methodologies for Information Systems. Develops and provides statistics on success and impact of changes. Creates, implements and manages activity control matrices for each technology in the Systems domain.

Disaster Recovery/Business Continuation: Designs and implements the processes to establish and maintain appropriately available systems operations environment with primary focus being on EMR, HIM, Finance, HR, Supply Chain and email systems. This includes controlled observation and evaluation of new technologies and methodologies. Schedules tests and documentation revision quarterly. Provides reporting to management.

Capacity, Configuration and Architecture Management: Documents all standards and configurations. Proactively manages system capacity through the use of monitoring tools and statistical analysis. Generates and manages system life cycle recommendations and funding requests. Trains Technical Operations Center (TOC) staff to maintain TOC support on-site at the Data Center 24/7.

Availability/Incident Management: Leads the timely resolution of problems on Information Systems hardware and software. This includes auditing and maintaining the system operations in accordance with all regulatory requirements with primary focus on confidentiality and HIPAA Security Regulations.

Priority Management: Must manage many assignments at one time, balancing resources, priorities, deadlines and time. Responsibilities may include acting as team leader, technical lead or both. Requires collaboration across multiple disciplines and groups. Must also be able to work independently. Communicates priorities to the team.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires hands-on expertise with EMC Storage, Isilon, VMAX, Data Domain, 3Par, Data Center SAN Switch technology and VMware Server Virtualization a plus

• Requires an expert level of analytical ability to find solutions to difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation skills are also required
• Must be able to demonstrate expert level experience with operating systems, computer hardware facilities and experience with system design, capacity planning and capacity management
• Must be able to communicate the impact and solutions of application/system problems in business language
• Requires a professional approach in all situations
• Must be able to lead teams and resolve conflicts
• Ability to work any hours to support 24/7 operations
• Must resolve problems entirely by either completing the work or gathering all of the resources needed for ultimate resolution and continuity of problem management
• Availability to travel between ministries and business partners

Education and/or Experience

• Bachelor of Science in Computer Science, Information Systems, Computer Engineering, or related field or equivalent work experience
• 10+ years of relevant business support and/or information technology support experience
• Advanced knowledge of systems administration and EMC storage platforms

Certificates, Licenses, Registrations - Required and Preferred

• Current SQL Certification would be a strong plus
• MCSE, VMware, EMC Storage Certification preferred

*NR

Business Unit: Corporate (LRHC and LPH)

COMPANY OVERVIEW:

EOE of Minorities/Females/Vets/Disability