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Chicago Zoological Society
Location: Brookfield, IL 60513 Document ID: AB176-0FKK Posted on: 2017-06-3006/30/2017 Job Type: TemporaryJob Schedule:Part-time
2017-07-30
Section Supervisor, Food Service Concessions
The Section Supervisor, Food Service Concessions is responsible for overseeing and assisting food service production staff in conjunction with the General Manager or Area Manager to assure guests have a quality and enjoyable experience,
contributing to the Society's goals of generating revenue and providing an extraordinary guest experience. The Section Supervisor works to accommodate the needs of guests and ensures the quality of products and high service levels.
Walking around Brookfield Zoo can sure work up an appetite! Just imagine: 216 acres in a beautiful park-like setting, with amazing stops along the way, to see any number of nature's wonders. To quench the appetite there are numerous delightfully delicious eating destinations with wide variety of scrumptious food choices for our guests.
Primary duties and responsibilities include:
Food Service-Concessions employees are assigned to work restaurants, refreshment stands, mobile carts, or other outdoor sales locations. Food Service employees may also be required to assist temporarily at other Guest Services locations. Generally you must be at least 16 years of age for this position; you must be 21 years of age to sell and serve alcoholic beverages.
Position Requirements and Specifications
This position includes the following requirements:
The desirable qualifications include:
Additional Information
The Chicago Zoological Society is an Equal Opportunity Employer / Affirmative Action Employer - Minorities / Women / Veterans / Disabled.
contributing to the Society's goals of generating revenue and providing an extraordinary guest experience. The Section Supervisor works to accommodate the needs of guests and ensures the quality of products and high service levels.
Walking around Brookfield Zoo can sure work up an appetite! Just imagine: 216 acres in a beautiful park-like setting, with amazing stops along the way, to see any number of nature's wonders. To quench the appetite there are numerous delightfully delicious eating destinations with wide variety of scrumptious food choices for our guests.
Primary duties and responsibilities include:
Food Service-Concessions employees are assigned to work restaurants, refreshment stands, mobile carts, or other outdoor sales locations. Food Service employees may also be required to assist temporarily at other Guest Services locations. Generally you must be at least 16 years of age for this position; you must be 21 years of age to sell and serve alcoholic beverages.
- Follows all Society policies and departmental procedures including, but not limited to: parking, uniforms, attendance, cash handling, and completing required training on time.
- Operates a cash register with accuracy and efficiency while following established cash handling procedures and projecting a positive and engaging attitude towards guests. Counts and balances cash drawer at the end of each work day.
- Safely operates and cleans food service equipment using proper personal protective equipment including but not limited to: flat top grills, barbeque grills, deep fryers, pizza ovens, conventional ovens, ice cream machines, soda machines, and food vending carts.
- Washes, rinses, and sanitizes dishes, trays, utensils and equipment. Washes windows, garbage and recycling receptacles, and properly disposes of trash and recyclables.
- Maintains security of assigned Society equipment, assets, supplies and general information. Provides assistance in
completion of inventory as directed. - Supervises a staff of 15 to 25 in the performance of assigned duties. Administers breaks as required and communicates staffing issues to next-level supervisor/manager. Assigns duties to staff as necessary to meet operating and quality objectives. Provides necessary feedback on performance to staff and communicates about staff performance to management. Trains new staff at specific station following procedures and training checklists.
- Assures compliance with all regulations, department procedures, and standards, along with food temperature checks, holding times and proper rotations.
- Ensures accuracy of cash handling and inventory control and communicates any issues to management.
- Handles guest and employee concerns on the initial level and notifies next-level supervisor in a timely manner of concerns and actions taken to resolve the matter.
- Provides assistance in completion of inventory as directed.
- Provides professional and friendly assistance and directions to guests and co-workers.
- Other related duties as assigned.
Position Requirements and Specifications
This position includes the following requirements:
- Minimum six months relevant experience in a food service environment required.
- Requires good communication and interpersonal skills.
- Good organizational skills.
- Good customer service skills.
- Requires a responsible individual who can work well with staff and management.
- Must complete food handler and other required training within 30 days of hire.
- Experience and/or ability to work and interact effectively with a diverse, multicultural audience.
The desirable qualifications include:
- High School graduate or (GED) equivalent preferred.
- Minimum of six months experience in a comparable food venue preferred.
- Basic computer skills a plus.
- Multilingual ability, Spanish fluency a plus.
Additional Information
The Chicago Zoological Society is an Equal Opportunity Employer / Affirmative Action Employer - Minorities / Women / Veterans / Disabled.