Description
Patient Services Representative - University of Chicago Medical Center

About Skills for Chicagoland's Future

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.

Hiring company: University of Chicago Medical Center

University of Chicago Medicine physicians are members of the University of Chicago Physicians Group, which includes more than 700 physicians and covers the full array of medical and surgical specialties. Our physicians are faculty members of the Pritzker School of Medicine. The University of Chicago Medicine has been at the forefront of medical care since 1927, when we opened our doors to the first patients. Located in historic Hyde Park on the South Side of Chicago, the medical campus includes the Center for Care and Discovery, Comer Children's Hospital, Bernard A. Mitchell Hospital for adult inpatient care, Chicago Lying-in Hospital, and the Duchossois Center for Advanced Medicine.

Job Summary: Patient Services Representative

UCMC is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. The Patient Services Representative (PSR) is the primary employee responsible for coordinating post-appointment activities including collection, review and update of all practice specific forms, printing of the After Visit Summary (AVS), communication of payment policies regarding current services and prior balances, collection of payments, assistance with scheduling follow up and appointments and procedures using appropriate medical terminology, and notification of Valet Services if applicable to expedite automobile retrieval. The Patient Services Representative is also responsible for coordinating appropriate insurance clearances for the patient if not otherwise completed.

JOB Qualifications

• Associate or Bachelor's Degree preferred: High School Diploma required
• Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Basic office skills including 35 wpm typing and 4500 key strokes an hour
• Ability to accurately and efficiently enter alpha numeric data on screen
• Knowledge of basic medical terminology
• Ability to use personal computers and select software applications including Epic
• Successful completion of competencies related to the Cadence Scheduling system
• Successful completion of competencies related to the Point of Service Collection policy

Shift

1st Shift, M-F (Occasional Saturdays)