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Hiring Company

FMS Investment Corp (dba Financial Management Systems) provides custom BPO solutions to both government and private sector education partners. FMS develops and executes a variety of accounts receivable management (ARM) solutions, each tailored to the individual needs of our clients, but always focused on reducing costs and increasing revenues. At all times, our service delivery centers on providing our clientele with the project management expertise necessary to best serve their consumers and program participants.

Education continues to evolve as part of the national dialogue, particularly related to student loans and how students can continue to manage their loans well. We all know that life changes occur and student borrowers find themselves being delinquent or defaulted on their student loan obligations.

The challenge today is the extent to which debt collection and servicing should be a priority, and how to ensure that students receive the optimal solutions for handling their responsibilities - with the best, service-based resolution of a difficult problem.

Location

Rolling Meadows, IL - A vehicle is required to reach the office location. It is not accessible by public transportation in the area.

Job Description

Rehab Follow-up Specialists are responsible for retaining the rehab pipeline and guiding borrowers to completion of their repayment program. They contact and notify borrowers of various events, requirements, and discrepancies that occur throughout their program including but not limited to: credit card declines, NSFs, missing documents, reminder calls, and approaching completion of the program all while remaining within the guidelines of the FDCPA and Privacy Laws. Borrowers are contacted by mail and telephone; however when these methods are not successful for locating a borrower, skip tracing is a resourceful method that will be used. Rehab Follow-up Specialists must become experts on loan types and requirements for funding.

Tasks:

• Meet monthly personal collection goals including Rehabilitation move-ups, saves, and letters and applications returned
  
• Assist in training new hires
  
• Adhere to FMS' Attendance Policy as outlined in the Employee Handbook
  
• Strive for zero complaints/lawsuits with all borrowers serviced
  
• Record and update account activity including borrowers' financial status, demographics, and collection efforts associated with resolving their accounts
  
• Perform various administrative functions for assigned accounts and special projects including but not limited to address changes, adding tags, editing user defined pages, adding/editing phone numbers, adding/editing references, adding/editing payment schedules and assisting with rehab submissions
  
• Adhere to FDCPA, Privacy Act, and all federal and state laws governing the collection industry and the U.S. Department of Education Collection Contract
  
• Adhere to the U.S. Department of Education Statement of Work and all FMS' guidelines and policies
  
• Verify direct check and credit card payments after two years of employment at FMS
  
• Perform other duties as assigned by Unit Manager
  

Skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  
• Time Management - Managing one's own time
  
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents
  
• Analytical skills - Ability to analyze various account requirements, loan types, and payment schedules
  
• Computer literate
  

Attributes:

• Able to achieve monthly production goals consistently.
  
• Able to interact and communicate effectively with other team members in a professional manner.
  
• Able to work independently and handle multiple tasks while maintaining personal work standards.
  
• Able to manage time effectively in order to ensure assistance is given to team members. • Excellent skip tracing skills
  
• Able to accurately count dates in order to maximize borrowers' payment status using the 20 grace period granted by the client
  
• Broad knowledge of DMCS2 and Intellec systems
  

Requirements

• • Associates degree and one (1) experience required. Candidate may substitute two (2) years experience in 3rd party receivables or customer service in a call center environment.
  
• Working condition are normal for an office environment
  

Schedule

• Must work 40 hours per week o Must work 2 evening shifts per week, 2 Saturdays per month and other schedule requirements based upon the need of the department.
  
• Work the same schedule as your team
  

Compensation

Base Pay: $15.67 hourly + commission ($800-$1,200 monthly)