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About The Warranty Group

The Warranty Group is one of the world's premier global providers of warranty solutions and related benefits. More than 50 years ago we pioneered the concept of Finance and Insurance (F&I) in the automotive industry, and we haven't looked back since. Today we conduct business in nearly 40 countries, supported by more than 1,600 employees.

Along with our two wholly - owned insurance companies, Virginia Surety Company and London General Insurance, The Warranty Group is a single - source solution that provides underwriting, claims administration, and marketing expertise to some of the world's leading manufacturers, distributors, and retailers of consumer goods including automobiles, homes, consumer appliances, and electronics, as well as specialty insurance products and services for financial institutions.

Location

Chicago, IL

Compensation

$45,000 - $56,000

Position Summary

The Client Relationship Analyst will support Resource Automotive and First Extend FE agents, clients and the end consumer. The
Client Relationship Analyst is the point of contact beginning with new client enrollment, including but not limited to signed dealer
agreements, product specifications, product implementation, website set up, supplies forms and marketing materials and the
development and distribution of rates.

They develop relationships with field staff, internal sales executives, selling clients and agents to maintain business continuity and assist
in the process of meeting client and consumer needs to encourage organic growth. This position serves as the single point of contact
for all Resource, FE and agent administrative operations plus the inclusion of other teams throughout the organization to identify the
impact of any financial change to an agreement or dealer balance on production operations and financial billing to our client.

The Client Relationship Analyst is also the escalation point between the consumer, field marketing staff, client and management. They
are responsible for the beginning to end issue resolution / support of all administrative functions within Marketing Operations.

• Provide operational support to executives and marketing staff in the form of weekly and monthly reporting, record/input sales summery information across multiple platforms including SFDC sales cloud.
• Assist in the development of presentation materials for prospective clients and product changes.
• Fulfill requests from marketing staff and selling clients involving marketing materials, supplies and forms including rate card
  creation and deliver accurately and timely. Monitor the order fulfilment processes ensuring accurate and timely delivery of
  product and materials.
• Configure client product set up utilizing internal systems including but limited to AS400, WLS, Mas200, PeopleSoft, Salesforce,
  Menu Admin and Digital Response System DRS which is used to rate, bill and adjudicate claims across all product offerings.
• Assist with obtaining dealer and writing agreements, including W9 tax information, client fee payee information and clearly
  defined product offering selections. Adherence to corporate audit controls and best business practices.
• Guide internal application of funds received from lenders / dealerships with TWG accounting department to activate individual
  agreements which will generate commissions to the selling dealerships. Issue weekly commission payments to selling
  dealerships on agreements which were funded by lenders.
• Oversee unique cancelation process on excel worksheet, providing to claims department for Commission Retention Refund and
  cancel service contract and Commission Retention agreement on system. Issue refund to appropriate party and notate check
  information on each agreement in system. Bill client for commission chargeback and follow up for collection of same.
• Accurately and efficiently review written business across all inbound sources including paper, EFT, web based portals. Upon
  review issues/errors should be identified and resolved in order to finalize contract processing for invoicing. Reconciliation of
  account balances post invoicing to identify aged receivables, and potential production hang ups.
• Provide basic technical support to our clients and marketing staff on all TWG Software and web interfaces, such as password
  resets, website and browser compatibility and functionality. Leverage interdepartmental relationships to resolve client issues by
  applying product knowledge, workflows, and connectivity with multiple departments.
• Proactively address Regulatory Affairs directives involving cancellations and refunds to consumers and / or lenders, by applying
  institutional knowledge to investigate said companies and provide appropriate documentation.
  Utilize product knowledge to support marketing staff and clients regarding eligibility guidelines, in order to identify risk and minimize exposure

Required Skills and Experience

• Bachelor's degree in Business, Insurance, Finance or other related field and 1 - 2 years of related experience; or equivalent combination of experience and education
• Proficient in Microsoft Office Suite, with emphasis in excel.
• Technology savvy with an ability to identify and resolve technical issues
• Working knowledge of Salesforce applications preferred
• Excellent communication skills both written and verbal
• Ability to work in a production - oriented environment, multi - task, and handle multiple competing priorities
• Must have the flexibility for scheduling work hours until 7:00 PM Central Rotational basis)

Working at The Warranty Group

https://thewarrantygroup.csod.com/ats/careersite/JobDetails.aspx?id=160