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Skills for Chicagoland's Future
Location: Chicago, IL 60601 Document ID: AB052-4US8 Posted on: 2017-05-1905/19/2017 Job Type: RegularJob Schedule:Full-time
2017-06-18
Specialty Claims Adjuster
- Handles a high volume of claim traffic, including telephone calls and electronically submitted claims
- Gathers appropriate information and details to understand the customer's issues or claim
- Approves or denies claims based on the information given by the customer and terms and conditions of the program/contract
- Researches and analyzes documents for accuracy regarding the type of claim and program
- Educates the customer on policies, procedures and programs
- Communicates the need for additional information and explains claim payment or denial, using direct customer contact by phone and/or written correspondence
- Documents solutions and other information in computer system
- Receives escalated customer calls from customer service representatives regarding claim status; resolves concerns and updates customer on process
- Ensures completion of claim by remaining focused on the claim and displaying enthusiasm, sincerity and professionalism when responding to the customer's requests and questions.
- Partners with Team Leads or Supervisors to handle escalated calls or claims
"skills for chicagoland's future" skills for chicagoland's future