Job Details | Membership Representative - Data Entry / Call Center Specialist

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Chicago Zoological Society

Location: BrookfieldIL 60513 Document ID: AB044-07Q0 Posted on: 2017-06-0806/08/2017 Job Type: Temporary

Job Schedule:Part-time
2017-07-08
 

Membership Representative - Data Entry / Call Center Specialist

Multiple Immediate Openings! Apply Today! Starting pay $13.50 per hour. As a Membership Representative - Data Entry and Call Center Specialist (Temporary), you will demonstrate your prior experience in data entry and customer service while answering a high volume of inbound calls while simultaneously performing accurate and efficient data entry averaging 25 membership applications/calls per hour. Your strong communication and interpersonal skills will be utilized as you address member concerns, direct member and non-member questions to the appropriate resource, manage member expectations, seek resolutions to problems promptly, fulfill member requests, and efficiently provide these services in a professional demeanor befitting the expectations of the department and the Society. Drawing upon your accurate data entry and eye for detail, you will create, maintain, and activate membership and/or animal adoption records in Raiser's Edge database assuring no prior record exists and utilizing the proper process for each type of application. While enthusiastically and accurately relaying information to guests regarding product and service information, you will pro-actively up-sell products and services. You will demonstrate your effective problem solving skills to provide guests with essential information that will assist them in maximizing their membership and zoo experience. Making use of your analytical skills, you will balance sales and reconcile the sale amount with expected totals. In summary, the work environment is a fast-paced, high-volume data entry office and inbound call center. Therefore, a Membership Representative - Data Entry and Call Center Specialist must be able to work as part of a team to process and deliver large volumes of membership materials for new and renewing members. Incumbent will answer an average of 25 calls per hour during busy season, while entering membership applications and resolving unique member situations on a daily basis.

Chicago Zoological Society's Brookfield Zoo is known throughout the world as a leader in animal welfare and conservation but the institution is also Illinois' most popular cultural attraction.* As part of the Chicago Zoological Society's mission, we work each day to ensure that the conservation movement reaches out to and hears from every person and community at every income level and ability. Our beautiful park like setting has an amazing 216 acres of meticulously landscaped grounds, the Discovery Center and Pavilions provide indoor and outdoor event facilities, three major restaurants provide delicious food options, and there are over 20 different animal exhibits. Membership offers many opportunities for individuals, families and communities to connect with nature and to help the zoo's conservation efforts. * Brookfield Zoo is the most popular cultural attraction in the state of Illinois that actively monitors its attendance.

Position Requirements and Specifications
As Brookfield Zoo is open 365 days a year, this position requires the ability to work non-standard and varied hours including weekends, holidays and some evenings; work schedules are based on the needs of the operations. The primary work schedule for this position is typically from March -- August and December as needed, and occasional shifts during non-peak months. Work schedules typically average from 20 - 25 hours per week. Typical work hours are between 9:00 a.m. and 5:00 p.m. with some evening shifts until 9:00 p.m. The work schedule requires availability of a minimum of 3 days per week, including at least 1 weekend day, holidays and some evenings as needed.

The requirements for this position include:
  • Minimum of one year data entry and customer service experience or one year customer service experience and completion of the Volunteer Membership Data Entry Specialist Trainee Conservation Science Scholars Program required.
  • Good organizational and analytical skills required.
  • Basic computer skills required.
  • Ability to accurately enter a minimum of 25 membership applications per hour and provide accurate phone customer service within 3 weeks of employment required.
  • Strong communication, teamwork, interpersonal, and customer service skills required.
  • Eye for detail, completeness, and accuracy.
  • Ability to work effectively under pressure, meet deadlines and provide proactive and innovative solutions to customer issues.
  • Must maintain confidentiality of privileged information.
  • Ability to handle multiple priorities quickly and accurately with a positive attitude.
  • Experience and/or ability to work and interact effectively with a diverse, multicultural audience.
  • Valid driver's license required. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents.
The desirable/preferred qualifications for this position include:
  • High School graduate or (GED) equivalent preferred.
  • Inbound call center experience strongly preferred.
  • Demonstrated conflict resolution skills desired.
  • Intermediate or advanced computer skills/experience preferred with Microsoft Word and Excel desired. Experience in Raiser's Edge a plus.
  • Multi-lingual ability, Spanish fluency a plus.


Additional Information
This requisition is for positions with immediate openings. Please continue to visit our website at czs.org/careers for similar and other opportunities.

The Chicago Zoological Society is an Equal Opportunity Employer / Affirmative Action Employer - Minorities / Women / Veterans / Disabled.

The Chicago Zoological Society is an Equal Opportunity Employer
     
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