Job Details | Manager Clinical Applications Training Site Support Services

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Presence Health

Location: BolingbrookIL 60440 Document ID: AA474-09JI Posted on: 2017-07-1707/17/2017 Job Type: Regular

Job Schedule:Full-time
2017-08-16
 

Manager Clinical Applications Training Site Support Services


Requisition ID: 24220

Location: Bolingbrook Corporate

Location Address:
1000 Remington Boulevard, Bolingbrook, 117015 60440-5114 United States (US)

Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time
Employment Type: Regular
Shift: Day
FLSA: E

TRAINING/SITE SUPPORT SERVICES

SUMMARY

Oversee all aspects of IT Applications and related services in assigned areas of focus and for assigned systems, in conjunction with the System Manager, Applications and/or System Director, Applications. Coordinate and maintain system standards and processes. Manage staff and available resources to support existing systems and to add new capabilities aligned with organization strategies and priorities. Manage the relationship with application vendors, collaborate with users of assigned systems, and partner with other IT staff and leadership in providing a quality and responsive IT service to users.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manage the IT Application portfolio in assigned area of focus and for assigned systems by overseeing the project request process, partnering with users to understand their system needs, identifying and advocating for existing functionality that could benefit end users, facilitating/assisting with system assessments on how to use existing systems effectively, and in assessing new solutions.


  • Monitor and provide communications on priorities for projects that must be accomplished and coordinate resource utilization to meet organization objectives and strategic plans. Assist users and IT leadership in facilitating the IT Project Governance process by providing guidance, information, and technical expertise.


  • Oversee the support process for the IT Application portfolio in assigned areas of focus and for assigned systems. Manage the support resources and processes to ensure that software/interface issues are addressed on a timely basis and that all updates, enhancements and new releases are implemented based upon priority and vendor support windows. Manage staff to ensure adequate coverage to sustain systems 24 hours per day, 7 days per week. Monitor performance against Service Level Agreements, and resolve issues or escalate to System Manager and/or System Director when necessary.


  • Oversee the human resources for IT Applications within the assigned areas of focus, including hiring activities (employment requisitions, interviewing, working with HR on hiring), staff performance monitoring (setting staff goals & objectives, mentoring, monitoring performance, doing reviews and taking corrective action on employee issues), reviewing and acting on employee satisfaction surveys, building departmental teamwork, and in addressing staff development.


  • Monitor and provide follow-up on all customer satisfaction surveys that fall below threshold within area of focus and for systems assigned. Provide guidance and mentoring to staff on providing positive customer service both internally and externally.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Current knowledge of regulatory standards and the impact on business operations
  • Understands strict discretion of all confidential and EPHI (Electronic Protected Health Information) per Presence Health and HIPAA regulations
  • Knowledgeable of and utilizes standard departmental tools, processes, methods, policies and attends all mandatory meetings as required
  • Demonstrates an understanding of and models the mission, vision and core values through behavior and attitude
  • Good written and verbal communication skills
  • Ability and willingness to be on call 24/7 as scheduled and should be available to assist others on team when area of expertise is required
  • Ability and willingness to travel to various sites, depending on job assignments and duties


Education and/or Experience
  • Bachelor's degree in Computer Science, Healthcare Science, Business Administration, Management Information Systems, Informatics
  • 9 years of experience as a programmer, systems analyst, informatics analyst, or "super user" related to supporting IT Application systems, including 2 years of IT Applications management experience (in a management, supervisory, or project management position with direct responsibility for resources, and with 4 years in the healthcare field
    or
  • High school or GED
  • 13 years of experience as a programmer, systems analyst, informatics analyst, or "super user" related to supporting IT Application systems, including 2 years of IT Applications management experience (in a management, supervisory, or project management position with direct responsibility for resources, and with 4 years in the healthcare field)


Computer Skills
  • Working knowledge of Microsoft's suite of Office products (Word, Excel, Outlook, PowerPoint, etc.)
  • Ability to work on computer (typing, data entry)
  • User knowledge of Windows Operating Systems and Internet browsers


Certificates, Licenses, Registrations
  • None
  • #LI-MR1


Business Unit: Corporate (LRHC and LPH)

COMPANY OVERVIEW:

EOE of Minorities/Females/Vets/Disability
     
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