Requisition ID: 23124

Location: Presence St Joseph Med Joliet

Location Address:
333 Madison Street, Joliet, 117015 60435-8200 United States (US)

Daily Hours: 4
Standard Hours: 20
Employment Status: Part-time
Employment Type: Regular
Shift: Day
FLSA: N

SUMMARY

The Patient Access Representative II performs registration and admission functions to provide information to maximize reimbursement, achieve collection ratios, and meet accounts receivable (AR) goals. Provides information to all other providers and users of patient data. Performs other Patient Access functions, such as bed control and insurance verification as needed and ensures that the patient meets financial and insurance requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Registers, pre-registers, and admits all patient types, specific assigned Presence Health facility/department, while pushing Workstation on Wheels and bending to assist and push patients in wheelchairs. Maintains department productivity, accuracy, and quality assurance standards while performing these duties. Ensures data is entered accurately for all patient demographic and insurance information. Completes all required legal documents, and obtains and scans all other related documents.

Performs cash collection functions, patient pricing estimates, admission, and discharge and transfer functions.

Ensures that financial protocols and requirements are met while providing access to service at Presence Health facilities by reviewing account documentation. Maintains and applies current knowledge of insurance requirements when verifying eligibility and confirms authorization is secured prior to forwarding patients to service delivery areas; escalates unsecure financial accounts to management.

Seeks assistance from Financial Counselors when needed to maintain patient flow while resolving financial issues and ensuring financial clearance of account. Provides information and assistance to patients to ensure they understand the Financial Assistance policy and application process. Provides Financial Assistance applications to all uninsured patients.

Communicates with service delivery and other departments to resolve issues that impact patient services and schedules and escalates patient service issues that cannot be resolved in accordance with departmental guidelines.

Performs other departmental duties as assigned when patients cannot be registered, such as answering telephone calls, organizing and filing departmental audit/source documents and department supplies, completing departmental intake forms and shift/day end reports, order entry, etc.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Does Not Supervise Employees

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school graduate or GED is required. Minimum three years of work experience in a related customer service setting is required. Minimum one year previous experience in a hospital admissions/business office and/or physician's office setting with knowledge of medical terminology is required.

Must be able to accurately type 25 words per minute. Internal candidates must have successfully completed and passed internal competency examinations to demonstrate understanding of Patient Access Services functions, and be free from performance improvement or corrective action plans in the prior 6 month period.

Computer Skills

Proficient in Microsoft Office software and admissions software systems.

Certificates, Licenses, Registrations

Must pass internal competency examinations to demonstrate understanding of Patient Access Services functions within 45 days of hire.

Business Unit: Presence St Joseph MC Joliet
Department Name: Womens Center NL