Position Title:Lead Intensive Case Manager
Program/Division: Illinois Department of Commerce and Economic
Opportunity (IDCEO),  Statewide Innovation Program (SWIP)
Location:  808 S Kedzie, Chicago, IL 60661

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General Summary:

As part of the Illinois Department of Commerce and Economic Opportunity (IDCEO) and the Statewide Workforce Innovation Program (SWIP), the Lead Intensive Case Manager (ICM) is responsible for leading the SWIP program and providing effective comprehensive holistic services and individual interventions to each of the clients on his/her assigned caseload. As part of a team who provides client services and interventions, the Intensive Case Manager acts as a coach and trainer for assigned clients.

Essential Duties and Responsibilities:

Employee Management:

• Manage Intensive Case manager (ICM) and other staff and ensures that staff are operating at a high performance level.
• Train Intensive Case Manager on rules and procedures to ensure that each specialist clearly understand expectations of duties at all times.
• Conduct performance appraisals for each specialist and have them signed off on, by the Director.
• Provide weekly review of client files to determine that required treatment plans have been developed, updated and signed off on by the Intensive Case Manager within the specified time allocated.
• Provide staff with the necessary information, tools and training needed to successfully meet the demands of their position.
• Oversee that all client movement is supervised by an Intensive Case Manager
• Conduct staff meetings regularly to address policy and/or policy changes and procedures in order to collectively discuss, problem solves and make the appropriate recommendations to the Administrative team.
• Review all time cards and in collaboration with the Director, approve all over-time.

 Program Compliance:

• Ensure that all program/center activities start on time.
• Work in collaboration with the Administrative team to maintain consistency in program management and delivery as well as enhance and support programmatic and counseling activities.
• Manage all special assignments and request in accordance with the law, regulations and standards and to do so in a timely manner. 
• Conducting comprehensive client assessments and establishing Individual Employment Plans (IEPs) that are reflective of the identified needs and are understood and agreed to by assigned clients.
• Based on needs identified via the result of assessment, providing clients with referrals for assistance that will support client preparedness for transition back into the community via Safer’s Support Services, Transitional, Job Readiness or Career Pathways.
• Providing personalized coaching in everyday life and family skills and regularly assessing progress toward established goals and plans.  Conduct comprehensive staffings as necessary and as required by Safer protocols.  These staffings may involve the client.
• Regularly holding follow-up meetings with clients, according to established intervals, to provide advice, counseling, and crisis intervention.  This includes tracking services delivered to assigned clients via internal and external service providers.
• Documenting client interactions, interventions and activities, via established protocols, in an accurate and timely manner. Submitting periodic reports, completing case notes and maintaining audit-ready records. Completing contractual requirements accurately and timely. 

• Cover the Resource Room when scheduled and as needed including responsibility for front-line customer care, data and support for the Department.
• Knowledge of and sensitivity to the particular learning needs and employment barriers faced by people with criminal records

 

Required Knowledge, Skills and Abilities:

• Supervisory and Leadership Skills
• Successful prior training or facilitation experience required
• Knowledge of and familiarity with Workforce Investment Act (WIOA) protocols and requirements, data maintenance and report generation using WIOA software
• Must have excellent communications (oral and written), computational and interpersonal skills
• Good computer skills:  Microsoft Office XP and experience with tracking systems.

• Must be computer literate including the ability to prepare client notes and maintain them in an electronic database
• Strong ability to track computerized data as it relates to client information as well as generate accurate reports
• Professional ability to interface and communicate with external & internal audiences in written and verbal formats
• Excellent written and verbal communication; excellent interpersonal skills.

• Must be self-reliant, resourceful and outcome-driven with the capability to function in a fast-paced, ever-changing work environment
• Must have a valid driver’s license and the ability to drive a 15-passenger van

Education and Experience:

• Bachelor’s degree in related discipline or equivalent work experience
• 5 years’ successful experience in the Human/Social Services field
• Previous experience working with people with criminal records, the economically disadvantaged and/or individuals with limited work histories, preferred

 

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