Position Title:   Intensive Case Manager
Program/Division: Illinois Department of Commerce and Economic 
Program (SWIP)
Location:   808 S Kedzie, Chicago, IL 60661

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https://workforcenow.adp.com/jobs/apply/posting.html?client=safound&jobId=144730&lang=en_US&source=CC3

 

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General Summary:

 

As part of the Illinois Department of Commerce and Economic Opportunity (IDCEO) and the Statewide Workforce Innovation Program (SWIP), the Intensive Case Manager (ICM) is responsible for providing effective comprehensive holistic services and individual interventions to each of the clients on his/her assigned caseload. As part of a team who provides client services and interventions, the Intensive Case Manager acts as a coach and trainer for assigned clients.

 

Essential Duties and Responsibilities:

• Conducting comprehensive client assessments and establishing Individual Employment Plans (IEPs) that are reflective of the identified needs and are understood and agreed to by assigned clients.
• Based on needs identified via the result of assessment, providing clients with referrals for assistance that will support client preparedness for transition back into the community via Safer’s Support Services, Transitional, Job Readiness or Career Pathways.
• Providing personalized coaching in everyday life and family skills and regularly assessing progress toward established goals and plans. Conduct comprehensive staffings as necessary and as required by Safer protocols. These staffings may involve the client.
• Regularly holding follow-up meetings with clients, according to established intervals, to provide advice, counseling, and crisis intervention.  This includes tracking services delivered to assigned clients via internal and external service providers.
• Documenting client interactions, interventions and activities, via established protocols, in an accurate and timely manner. Submitting periodic reports, completing case notes and maintaining audit-ready records. Completing contractual requirements accurately and timely. 

• Cover the Resource Room when scheduled and as needed including responsibility for front-line customer care, data and support for the Department.

 

Required Knowledge, Skills and Abilities:

• Successful prior training or facilitation experience required
• Knowledge of and familiarity with WIOA protocols and requirements, data maintenance and report generation using WIOA software
• Must have excellent communications (oral and written), computational and interpersonal skills
• Ability to interact with external & internal audiences both in written and verbal formats

• Must be computer literate including the ability to prepare client notes and maintain them in an electronic database as well as generate accurate reports

• Must be self-reliant, resourceful and outcome-driven with the capability to function in a fast-paced, ever-changing work environment
• Must have a valid driver’s license and the ability to drive a 15-passenger van

 

Education and Experience:

• Bachelor’s degree in related discipline or equivalent work experience
• 2 years’ successful experience in the Human/Social Services field
• Previous experience working with people with criminal records, the economically disadvantaged and/or individuals with limited work histories, preferred

No Phone Calls Please