Responsible for ensuring the highest level of customer service and hospitality throughout the store. A leader/role model who resolves problems, makes informed decisions and manages the frontend to achieve expected results. Sustains a positive, motivating work environment that results in a collaborative frontend team. Establishes Customer Service goals for all frontend employees. Accountable for staffing, training, scheduling, safety, sanitation, inventory control, equipment maintenance and shrink control. Responsible for all Human Resources-related events and issues and maintains all employee confidential records. Assigns and directs the workflow to ensure excellent and timely service is delivered through appropriate staff planning and scheduling to meet/exceed the front-end labor goals and productivity expectations. •Must have three to five years supervisory experience in running a front end deparment in Retail Setting. •High volume recruiting and employee relations experience. •College degree is preferred but not required. •High School diploma or equivalent is required.