Title: Information Technology Technical Associate (Identity & Access Management Team Lead - 3i) (Job ID #123239)
Department: Information Services
Category: Civil Service
Location: UI Health
Close Date:11/01/2019
Shift: Days
Hours Per Week: 37.5 hours M-F

Description:

The University of Illinois Hosptial & Health Sciences System is seeking to fill the position of IT Technical Associate (Identity & Access Management Team Lead) for the Information Technology Services Department. The Identity and Access Management (IAM) team lead will be responsible for the overall direction, development, enhancement and maintenance of the enterprise identity and access management program. The IAM team lead will oversee the operation of the IAM team to ensure the team members have the appropriate tools and processes in place to meet the enterprise access needs in a timely manner, including third-party needs. This will require working closely with different business units, application owners, stakeholders, and contractors/vendors to understand the different access needs. The IAM team lead is required to stay abreast of new IAM trends and technologies to maintain an effective IAM program.  To ensure enterprise access needs can be addressed promptly on 24x7 basis, the IAM team lead will develop processes and procedures to ensure collaboration between the Help Desk and the on-call IAM team member.  The IAM team lead will provide metrics and reports to evaluate the success of the IAM program and the IAM team performance.

Duties:

• Oversee the operation of the IAM team
• Collaborate with human resources, business units, and other IT teams to architect and maintain a role-based access control (RBAC) program
•  Partner with business units’ access requestors and stakeholders to understand access needs and ensure the identity and access program is meeting expectations
• Ensure team members are granting access according to defined policies and procedures 
• Assist with the development and maintenance of access related policies and procedures
• Analyze and improves existing solutions, streamline processes and recommend upgrades to Access Management services to improve end user experience and productivity
• Develop and maintain an account usage and privileges audit program, including periodic access reviews
• Implement and maintain identity and access management tools: access request form, account provisioning, multi-factor authentication, password management, remote access, and privileged account management
• Develop and lead IAM projects and initiatives
• Develop and lead IAM strategies
• Participate in IAM projects and initiatives at the University level
• Research and stay abreast of new IAM trends and technologies
• Accurately maintain all documentation as it relates to configuration, processes, service records, administration manuals, job instructions, support contacts etc.
• Mentorship of team members
• Provide performance reports and metrics to senior management as needed
• Manage problems and problem escalations in accordance with ITIL standards
• Provide 24x7 support on a rotating schedule
• Other duties as assigned

 Qualifications: Minimum Acceptable Qualifications:

• Any combination totaling two (2) years from the following categories:
  • progressively more responsible work experience in an Information Technology (IT) related profession
  • college course work which included Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
    • 60 semester hours or Associate's Degree equals one (1) year
    • 90-120 semester hours or Bachelor's Degree equals two (2) years
• Demonstrated experience with Identity & Access Management and Process Development & Improvement
• This position requires Illinois residency within 180 days of hire

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Information Systems or equivalent on the job experience 
• 2+ years of system access management and leadership work experience
• Good management, communication and customer service skills
• Knowledge of Privileged Access Manager solutions
• Knowledge of Multi-factor authentication platforms
• Knowledge of single sign-on (SSO), SAML, LDAP, pass-through authentication, and other industry authentication solutions
• Experience with ITSM solutions (ServiceNow) including Incident Management, Problem Management, Change Management 
• Experience with Microsoft Office Suite products (Excel, Word, Powerpoint, Visio).
• Highly effective verbal and written communication skills; ability to explain technical information in non-technical language to drive progress
• Identity and access management experience in healthcare
• Experience in implementing and maintaining access control for Epic electronic health record applications 
• Scripting (PowerShell, VBScript, JavaScript) and programming (C#, Java) skills are preferred

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date. 

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to lnurse@uic.edu.

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

UI Health Human Resources
Recruitment & Retention
1747 W. Roosevelt Road, 380 CU2 (MC 807)
Chicago, IL  60608

Attn: HB1899- IT Technical Associate (Identity & Access Management Team Lead) LN

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied. 

For fullest consideration, the above mentioned requirements must be submitted no later than Friday, November 1, 2019. 

We appreciate your interest in employment at the University of Illinois at Chicago. 

Please apply at the link below 

https://jobs.uic.edu/job-board/job-details?jobID=123239

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.