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AMITA Health
Location: Lisle, IL 60532 Document ID: AD254-1NIJ Posted on: 2019-08-2708/27/2019 Job Type: RegularJob Schedule:Full-time
2019-09-26
HR Call Center Representative
We Are Hiring
Specialist-HR Shared Svcs - Human Resources Operations 001 - Full-Time,Day - Navistar - Chicago,IL
**This role will sit at 2433 North Harlem Ave until the department is moved to Lisle at a later date**
Why Join AMITA?
AMITA Health (www.AMITAhealth.org) is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL and St. Louis, MO based Ascension.
AMITA Health is the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care. The health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and serves over 4.3 million residents in the greater Chicagoland area.
What You Will Do
As an Associate with AMITA Health, you will have the opportunity to
Serves as a primary resource for HR support and an advocate for issue resolution.
Responsibilities:
What You Will Need
Education:
Work Experience:
Equal Employment Opportunity
AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
Specialist-HR Shared Svcs - Human Resources Operations 001 - Full-Time,Day - Navistar - Chicago,IL
**This role will sit at 2433 North Harlem Ave until the department is moved to Lisle at a later date**
Why Join AMITA?
AMITA Health (www.AMITAhealth.org) is a joint operating company formed by the Adventist Health System in Altamonte Springs, FL and St. Louis, MO based Ascension.
AMITA Health is the largest health system in Illinois, comprising 19 hospitals and more than 230 sites of care. The health system has 900 providers in its medical groups, more than 26,000 associates and 7,000 physician partners and serves over 4.3 million residents in the greater Chicagoland area.
What You Will Do
As an Associate with AMITA Health, you will have the opportunity to
Serves as a primary resource for HR support and an advocate for issue resolution.
Responsibilities:
- Contributes to the HR central team, displaying a strong ability to problem solve and quickly complete a variety of associate lifecycle data management transactions.
- Serves as an initial point of contact for HR related inquiries (i.e. employee changes, benefits, compensation, payroll, polices & procedures).
- Handles inbound calls, cases, and on-line web chats to identify the associates need, processes necessary transactions, and escalates issues as required. Initiates outbound calls/contact for issue resolution and follow-up.
- Adheres to all service level agreements (SLAs) established by HR Shared Services and appropriately documents case details and relevant information in the case management system.
- Serves as primary support for associates and managers with Employee Self Service (ESS) and Manager Self Service (MSS) transactions.
- Collaborates with other cross-functional team members to resolve employee issues in a thorough and timely manner.
- Participates in data review, auditing and user acceptance testing of new processes, procedures and system changes as needed.
What You Will Need
Education:
- Diploma
- High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required
Work Experience:
- 3 years of experience preferred.
- 1-3 years of experience in an inbound customer service call center role strongly preferred
- Experience with working with case management system preferred
- Experience with PeopleSoft strongly preferred
- Exposure to IVR system preferred
- General knowledge of call center metrics/KPI's strongly preferred
- Excellent oral and written communication skills
- Ability to work in a changing environment
Equal Employment Opportunity
AMITA Health will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.