Job Details | Access 2.0 Program Coordinator

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Northern Illinois Food Bank

Location: GenevaIL 60134 Document ID: AD061-2VIJ Posted on: 2019-02-1402/14/2019 Job Type: Regular

Job Schedule:Full-time
Minimum Education: Not Specified2019-03-16
 

Access 2.0 Program Coordinator

Summary/Objective     

The Access 2.0 Program Coordinator/Customer Service will report to the Program Manager and will be responsible for supporting the operational and customer service components of Access 2.0. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist with trusted partner relationship

  • Assist in creating letters/invitations to neighbors who will be invited to order through Access 2.0.

Identify and onboard pick-up sites

  • Help manage and organize the logistics of preparing a site to be a pick-up location. 

Work with Volunteer team to plan for volunteer needs and create volunteer training.

  • Collaborate with Volunteer team to create training programs for volunteers to support:
    • Direct to neighbor packing 
    • Support at the pick-up locations
    • Customer Service Support 

Weekly

Prep Site/Operations Activities Prior to Window Opening

  • Ensure food supply available matches content on website as available
  • Adjust product as needed 
  • Create order to move product from Ceres to Access 2.0 
  • Data entry inventory into Interim system
  • Ensure proper pick-up locations added with appropriate descriptions and times (refrigerated truck) 
  • Signal appropriate time to turn on and shut off ordering 

Open Site for Ordering 

  • Take orders per phone
  • Answer client questions relating to:
    • Food product 
    • Pick-up sites
    • Order cancellation or changes
    • Use of technology 
    • Misc. Questions
  • Ensure site shut down for window per order cutoff policy.
  • Generate confirmations and reminders. 

Prep for Order Fulfillment 

  • Generate individual order pick-tickets for volunteers; Incorporate changes/cancellations 
  • Create labels for orders with names, locations and times
  • Communicate to transportation how many boxes/order need to go to each site and time.
  • Manage how pallets built by locations
  • Ensure pallets labeled and staged appropriately
  • Oversee volunteer order fulfillment 
  • QA checks
  • Generate reminder texts to pick-up order

  

Distribution 

  • Ensure volunteer team at site
  • Train volunteer team 
  • Record orders not picked up
  • Attend distributions

Supervisory Responsibility

None

Work Environment This job operates in both professional office environment and a warehouse distribution environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role also works in the food processing area and will attend distributions that are outside. 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position will also be required to lift boxes of food product from pallets and may be working inside trucks/vans and going in and out of vehicles.  

This position requires the ability to occasionally lift office products and supplies, and food product up to 25 pounds.

Position Type/Expected Hours of Work This is a full-time position, and in general hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m but evening and weekend work will be required to attend distributions. 

Position Location This position is based out of our Geneva location.

Travel Travel to trusted partner and distribution sites is expected for this position.

Required Education and Experience    

  1. Bachelor’s degree or equivalent.
  2. Excellent Technical Acumen (able to learn and maneuver technologies quickly) and an advanced level of proficiency in Microsoft Excel. Ability to use other Microsoft software at an intermediate level or higher. 
  3. Demonstrated effectiveness in forming relationships with both external partners and cross-functional team members. 
  4. Willingness to positively assist in the operational aspects of Access 2.0. 
  5. Excellent communication skills 
  6. Demonstrated ability to be flexible and comfortable managing in a “test and learn” environment. 

FOR IMMEDIATE CONSIDERATION, CLICK HERE TO APPLY

AAP/EEO Statement Northern Illinois Food Bank is an Equal Opportunity Employer

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

     
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