Job Details | CALL CENTER REPRESENTATIVE I

Registered employers can post jobs, search for candidates, and/or post a company profile on ChicagoJobs.com

Quick Search
Run a quick search through the entire listings of jobs on this website. Filter your search by one, two or all three of the following criteria:





View Job

This job posting is no longer active on ChicagoJobs.com and therefore cannot accept online applications.


    

This posting cannot receive an online application from your ChicagoJobs.com account. To apply, follow the employer's instructions within their job description.

Presence Health

Location: ChicagoIL 60622 Document ID: AB263-1IX4 Posted on: 2017-09-3009/30/2017 Job Type: Regular

Job Schedule:Full-time
2017-10-30
 

CALL CENTER REPRESENTATIVE I


Requisition ID: 36094

Location: Presence St Mary Chicago

Location Address:
2233 West Division Street, Chicago, IL 60622 United States (US)

Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time
Employment Type: Regular
Shift: Evening
FLSA: N

SUMMARY

The Call Center Operators handles incoming, outgoing, directory assistance and interoffice calls, as well as long-range pages and overhead pages for the multi-site call center. Performs telephone answering functions and system administrative and maintenance tasks on various automated systems and must be capable of supporting direct telephone switch answering services in the case of a disaster. Trains on handling Emergency Codes, and other advanced functions and may be called upon to handle these functions from time to time. Interfaces with patients and all levels of the professional, clinical and administrative staffs on a daily basis. Expects to embrace and contribute to an environment where the needs of our customers are the primary focus and where quality service is the objective. Maintains good relations between the department and others, as well as integrating PH Mission and Values into everyday work practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Handles incoming, outgoing, directory assistance and interoffice calls routinely within the call center. Must be proficient, efficient and competent in handling all types of interoffice, patient and main phone line calls in both the Call Center environment as well as at the hospital sites in support of downtimes.

  • Handles paging (to pagers) requests in an efficient and competent fashion. Performs "Page Desk" functions using manual and PC based paging systems.

  • Facilitates all protocols in a proactive, customer service fashion, using integrated PC based systems. Follows established departmental policies, procedures, processes, answering standards, quality assurance programs and safety standards, using good judgment and common sense.

  • Makes authorized announcements over the public address system at any of the sites.

  • Manages incoming, outgoing and interoffice calls in a friendly, professional and technically competent manner. Meets performance objectives for answering response times, quality performance, and caller satisfaction.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience
  • High school diploma or equivalent required. Prior experience required.


  • One to three years of experience as an operator or receptionist in a healthcare environment, hospital, doctors' office, Medical answering service etc. answering phones, taking messages, routing calls, interacting with patients and callers preferred.


Computer Skills
  • Knowledge of Microsoft Office software.


Business Unit: Corporate (LRHC and LPH)

COMPANY OVERVIEW:

EOE of Minorities/Females/Vets/Disability
     
Minimize

Facebook

Minimize