Job Details | Account Representative (Healthcare/Medical) - Harris & Harris

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Skills for Chicagoland's Future

Location: ChicagoIL 60601 Document ID: AB244-1KB9 Posted on: 2017-08-0408/04/2017 Job Type: Regular

Job Schedule:Full-time
2017-09-03
 

Account Representative (Healthcare/Medical) - Harris & Harris


Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.

About the Hiring Company

Harris & Harris is an accounts receivable management organization with over 45 years of experience. At Harris & Harris, the mission is to provide outstanding accounts receivable services with the understanding that our reputation, and that of our clients', is more important than collecting any one account.

Location

Chicago, IL (Loop) - It is accessible by public transportation in the area.

Key Responsibilities
  • Contact patients from across the country with delinquent medical accounts by telephone and request payment of the outstanding balance in full
  • Review EOBs (Explanation of Benefits) to determine the patient's responsibility
  • Obtain additional insurance eligibility information for billing
  • Assist patients in resolving insurance denial issues
  • Uphold the guidelines and standards of individual hospital accounts
  • Create alternative payment plans for the patients, if they cannot pay the outstanding balance in full, including financial assistance and charity options when applicable
  • Process payments using check by phone, credit/debit cards, or Western Union
  • Make an average of 150 inbound and outbound calls a day
  • Follow up with account holders on established payment plans
  • Document all collection activities
  • Recommend what further action should be taken for account holders who default on their payment plans
  • Treat each account holder with respect and professionalism

Key Requirements
  • Minimum 2 - 3 years of medical billing and medical insurance follow up
  • 1 - 2 years of 1st party collections experience preferred
  • Knowledge of Medicare and Medicaid billing is a plus!
  • Trained in FDCPA and HIPAA
  • Utilize good problem solving skills
  • Able to maintain composure on difficult calls and recognize the need to escalate the call to a supervisor immediately
  • Understand the importance of attention to detail
  • Must possess high quality customer service skills
  • Must have a professional and ethical communication style
  • Must be personally motivated and goal-driven
  • Able to work in a fast-paced environment
  • Must have intermediate computer skills and knowledge
  • Ability to toggle between multiple computer systems and screens while speaking with customers.
  • Experience with CUBS (Columbia Ultimate Business Systems) collection system is a plus!
  • Professional bilingual skills preferred (Fluent in English and 1 other language)

Schedule
  • Must be able to work full-time: Monday - Friday from 9 am to 6 pm, one late night from 11 am to 8 pm, and 2 Saturdays per month 8 am to 12 pm with a half day earlier that week

Compensation
  • $13-$14/hour + up to $400 commission per month, based on performance/hitting goals

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