Customer Service Representative - United Airlines

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Hiring Company: United Airlines

Join United as we develop the world's leading airline. We are committed to not only meeting customer expectations, but exceeding them. We are currently in search of individuals with this same commitment who take pride in seeing a job done right and done well. The Ramp Service Employee (RSE) is responsible for processing baggage, boxes, and/or cargo between baggage/cargo areas in the airport facilities and aircraft, as well as receiving and dispatching aircraft. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment while maintaining high quality standards of operational safety and customer service.

We have a wide variety of career opportunities around the world - come find yours.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Customer Service Representative - Chicago, IL

Starting Salary: $13.75 an hour

Job overview and responsibilities

Join United as we develop the world's leading airline. As a United Airlines Customer Service Representative (CSR) you can play an important role in making passengers appreciate the quality of service offered by United. The positive interactions that CSRs have with passengers at the ticket counter, gate, baggage services, or red carpet rooms will have a direct positive impact on the company. That is why we put a premium on hiring courteous, caring, and customer-focused employees who can not only communicate with passengers, but also listen. People with the desire to take that extra step to improve someone's travel experience. The Customer Service Representative (CSR) is responsible for assisting passengers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, red carpet rooms, and others.

• Communicate with passengers

• Generate passenger reservations and boarding passes

• Resolve disservice situations (e.g., determine alternate flight options for delayed, cancelled or missed flights, change/rebook a reservations)

• Read passenger identification documents, checked baggage labels or tags, and flight status information

• Operate a computer to enter and retrieve data

• Lift baggage and boxes/packages weighing up to 70lbs.

• Open/close aircraft door before flight departure and upon flight arrival

• Stand for up to 4 hours during a shift

• Walk continuously when providing customer service

• Operate the passenger loading jet-way bridge

• Read the weight of baggage from a scale and asses the baggage fee if required

• Perform simple calculations

• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

• Other duties assigned

Required

1. High School Diploma, GED or education equivalent

2. Excellent communication skills

3. Must be at least 18 years old

4. Must pass a background check

5. Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need

6. Must be able to work outdoors in all temperatures and weather conditions

7. Must be willing and able to work where there will be exposure to high noise levels

8. Must have effective communication skills including the ability to read, write and speak English fluently

9. Must be legally authorized to work in the United States for any employer without sponsorship

10. Successful completion of interview required to meet job qualifications

11. Reliable, punctual attendance is an essential function of the position

Preferred

1. Previous customer service experience
2. Experience using a computer
3. Experience working in the airline industry

Video - United - Day in the life: Customer Service Representative Link

https://www.youtube.com/watch?v=kSgiSPpeVhY&feature=player_embedded