Be the voice of the company as the Bilingual Customer Service Representative. Provide stellar service and take hold of your career path in a company that promotes growth and recognizes excellence.

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers into companies. These employers are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is free for job seekers. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. As you move through the hiring process, Skills is your advocate with the hiring company.

Hiring Company

The Warranty Group is one of the world's premier global providers of warranty solutions and related benefits. More than 50 years ago we pioneered the concept of Finance and Insurance (F&I) in the automotive industry, and we haven't looked back since. Today we conduct business in nearly 40 countries, supported by more than 1,600 employees.

Along with our two wholly-owned insurance companies, Virginia Surety Company and London General Insurance, The Warranty Group is a single-source solution that provides underwriting, claims administration, and marketing expertise to some of the world's leading manufacturers, distributors, and retailers of consumer goods including automobiles, homes, consumer appliances, and electronics, as well as specialty insurance products and services for financial institutions.

Location

Chicago, IL - It is accessible by public transportation.

Job Description

We currently have a great opportunity for a Bilingual Customer Service Representative!

The Customer Service Representative is responsible for acting as the liaison between our clients and their customers, the consumer. They will be the first point of contact with the consumer, providing exceptional customer service assisting the consumer on how to cancel agreements, transfer agreements, how to file a claim, provide copy of agreement, answering general questions regarding coverage, length of contract and basic benefit questions, while providing them with appropriate resources needed to reach the desired resolution.

• Receives high volume of consumer calls and answer questions regarding basic coverage benefits, cancelation process, and transferability of agreement, address / name change and how to file a claim.
• Gather appropriate information and details to understand the customer's request or concern; resolves issues or advises on appropriate course of action.
• Change consumer address record received through cases tracked in company systems.
• Cancel consumer agreements received through the systems
• Complete transfer requests received by consumers via mail, along with ensuring transfer payments are deposited.
• Email or mail copy of consumer agreement, as requested.
• Complete dealer balance credit refunds.
• Coordinate with internal departments (Client Relationship Analyst or management) to find solutions and resolve consumer complaints. Escalate calls to management which are not solvable by the Customer Service Representative.
• Maintain records of interactions with the consumer in an orderly and documented fashion on agreement master screen.
• Ensures customer satisfaction by remaining focused on the call and displaying enthusiasm, sincerity and professionalism when responding to the customer's requests and questions.

Qualifications

• High School diploma or equivalent required. Associate's or Bachelor's degree preferred.
• At least 1 year of experience in a customer service related role
• Previous experience with computer systems and data entry.
• Excellent customer service skills
• Ability to communicate effectively and professionally, strong verbal and written communication skills
• Excellent active listening skills and patience with communicating with the consumer
• Should be able to maintain their composure even if the consumer is rude
• Ability to solve problems to acceptable resolution
• Excellent research skills
• Ability to type 30+ wpm
• Proficient in Microsoft Word
• Salesforce knowledge preferred
• Bilingual (Spanish speaking)
• Previous experience in call center preferred.
• Experience in the insurance, banking, warranty or financial services industry a plus

Schedule

Ability to work any shift from 7:00 AM - 7:00 PM

Compensation

$14-$18/hourly

Benefits

We offer competitive compensation; comprehensive benefits package including health, dental, vision; company paid life insurance, AD&D, short- and long-term disability plans; 401(k)