Job Details | Bank Teller Part Time - Bank of America

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Skills for Chicagoland's Future

Location: ChicagoIL 60601 Document ID: AB052-4USY Posted on: 2017-12-0812/08/2017 Job Type: Regular

Job Schedule:Full-time
2018-01-07
 

Bank Teller Part Time - Bank of America


Be the face of the company and the introduction of a unique banking experience for your customers as a client service representative with Bank of America! You are on the front line and one of the most memorable interactions the customer will have while in a financial center!

Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers with employers that are committed to hiring talent through Skills.

Why utilize Skills for Chicagoland's Future as one of your job search sources?

Skills is your advocate with the hiring company throughout the hiring process. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. Additionally, Skills is free for job seekers.

Hiring Company: Bank of America is an industry leader that continues to take steps ahead in becoming the financial institution that provides and supplies all of the consumers banking needs. Bank of America provides a service that is memorable and accessible to today's consumer. They are committed to making connections within the communities that they service.

Job Description:

Financial Center Client Service Representative (FC CSR) is responsible for providing a positive customer experience that leads to improved satisfaction and sales. FC CSR will process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customer's needs and encouraging customers to expand their relationship with Bank of America.

Duties:
  • Create a connection and develop rapport with customers to provide outstanding, personalized service,
  • Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them,
  • Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs,
  • Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them,
  • Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers,
  • Accurately and efficiently process transactions such as customer deposits and cashing checks,
  • Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate,
  • Inform and educate customers on how to conduct simple transactions through self-service technologies,
  • Follow established policies, procedures and guidelines to protect both our customers and Bank of America,
  • May be required to work Saturdays and/or extended hours.

Requirements/Qualifications:
  • A minimum of 6 months or greater of cash handling experience
  • Proven results in exceeding goals in areas of sales and service in a customer-centric, results-driven environment
  • Minimum of six months customer service experience in financial services, retail sales or a goal-oriented environment
  • A minimum of six months experience with cross-selling, up-selling and/or referring products
  • Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections
  • Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances
  • Ability to sell customers on meeting with a sales associate to learn about products/services
  • Ability to respond and assist customers with inquiries and/or problem resolution
  • Ability to work effectively as a team member
  • Strong communication skills (including verbal and non-verbal) and active listening skills
  • Careful attention to detail and time management
  • Proficiency in basic computer skills
  • Pass pre-employment assessment

Locations: Various locations in the Chicagoland area

Salary and Benefits:
  • Part Time Hours 25-30 hours a week
  • Hourly Pay at 13.50 per hour
  • Medical, Dental, Vision, 401K Plans


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